Enterprise – Client and User Access

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Hello and welcome to eLeaP. This tutorial is designed to help enterprise account holders manage users and provide customer support effectively. If you encounter a situation where a client reports an issue with a user’s experience, here’s how you can address it directly within your enterprise account.

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First, navigate to the account affected by the issue. You can filter accounts easily within the system. Go to the ‘Users’ tab and locate the user, for example, Adam, who is experiencing the problem.

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Once you select Adam, you’ll see detailed information about his account activities, including courses and recent activity. To understand the issue from the user’s perspective, use the ‘Login as’ feature, which allows you to view and interact with the system exactly as Adam would. This feature is invaluable for diagnosing problems and verifying the user experience directly.

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While logged in as Adam, you can check various sections such as Learning Paths or My Activity to see where the issue might be occurring. This direct access is crucial for providing effective first-level support.

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Remember, it’s important to log out of Adam’s account once you have finished the session to ensure security and privacy. This logout process is critical to maintaining the integrity of user sessions.

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This capability is a significant advantage for enterprises that need to provide immediate assistance to their clients. If you need further help or have questions about other functionalities within the eLeaP system, do not hesitate to reach out for support.