Tutorials Account Options Non Emergency Support Non Emergency Support Account Options AI Assistant Module New LMS Editor Non Emergency Support How to manage your eCommerce LMS How to manage personal CE Licenses How to view an Assigned Course How to view your profile How to customize your LMS account profile How to view your Administrator profile How to customize your LMS account profile How to manage user CE Licenses How to manage Continuing Education in your LMS account System quick tour How to do everything in eLeaP Administrator Tools Identity Courses with Active Quiz User Group Membership - Remove but Retain Activity Observation Checklist: Import Bulk Statements Observation Checklist Custom Grading Scale Pre and Post Deadline Reminders Custom Reports Templates Single or Multi-select Quiz Questions Soft Deleting Users Sunsetting Legacy Dashboard Using AI to Generate Quiz Questions Filtering & Downloading User Activity Reports How to determine Course/User assignment methodology Resetting Course Completions in eLeaP LMS How to Assign Courses via User Activity page How to add Course Notes Re-order Course Lessons System Course Deadline Calculation Welcome to eLeaP How to use your Admin dashboard (legacy) AI Assistant Module New LMS Editor Skills Building in Practice How to Manage Individual Skills Shared Lessons Repository Activate quizzes in your LMS Non Emergency Support User Groups Settings My Reports with User Groups How to manage Course deadlines Course Templates Progress Insights in Learning Paths, Courses Using Audit Trails, Course Logs View or schedule reports Create Course Revisions How to manage eCommerce My Shop Course Settings - CE Settings Course Settings - Certificate Settings Course Settings - Notifications Settings Course Settings - Skills Settings Course Settings - Activate/Deactivate Features Auto Re-assignment options Manage Skills Skills System Overview Flip Cards Gamification Admin, Trainee UI Supervisor users in LMS account Managing Users in your eLeaP LMS account How to view Assigned Courses How to manage your eCommerce LMS On-the-Job Training Tracking: Tracking OJT Events How to manage personal CE Licenses How to view Assigned Learning Paths How to manage Forums How to access/download reports Access, download Quiz results and Grading Center How to create and manage User Groups How to manage users in your LMS account How to create and manage Learning Paths Instructor-led Training Tracking: Tracking Events Admin manage event registrations Instructor-led Training Tracking: Enrollment Management Manage Scheduled Training Using Custom Fields in Assignment, Reporting How to use Custom User Fields How to edit users' profiles Smart Assign Courses, Learning Paths and User Groups How to embed YouTube videos in your Lesson How to insert an image into a Lesson How to assign training Courses to Users How to use Course Preview tool How to upload SCORM How to create Course Feedback Forms How to add Course Certificates How to use Course Settings How to prevent Users from reviewing Quiz answers How to create Course quizzes in your LMS Account How to use Lesson Editor to add content How to create Courses Creating a Scheduled Release Learning Path Creating a Self-Enrollment Learning Path Creating a Pre-Set Navigation Learning Path Creating a Simple Learning Path Quick Stats for your LMS Specify Training Completion Date Recording Multiple Quiz Attempts How to perform Observation Assessments How to assign an Observation Assessment How to create an Observation Assessment E-Signatures in LMS Admin: Delete/reset Quiz Results How to manage courses LMS Auto Timeout How to view your Administrator profile How to use your LMS Admin dashboard How to manage user CE Licenses How to manage Continuing Education in your LMS account How to assign Observation Checklists Version Control in eLeaP How to set manual course completion How to upload PDF, Word, PowerPoint How to use Webhooks How to set Lesson timer Admin Self Enrollment Reports Multi Page Record Selector Create Self Enrollment Courses How to download User Course Certificates How to do everything in eLeaP How to edit users' profiles How to hide inactive courses and inactive users Insert images into Lessons LMS Course Notes and Memos LMS Drag and Drop Upload Video files in eLeaP Create Searchable Glossaries in your LMS course Coordinator Tools Observation Checklist Custom Grading Scale Pre and Post Deadline Reminders Single or Multi-select Quiz Questions Using AI to Generate Quiz Questions How to Assign Courses via User Activity page How to add Course Notes Re-order Course Lessons Coordinator - My Activity Coordinator - Credentials Coordinator - Manage Skills, Competencies Coordinator - Manage OJT Coordinator - Manage User Groups Coordinator - Manage Learning Paths Coordinator - Manage Courses Coordinator - How to use your Dashboard Coordinator - View, access managed Users Progress Insights in Learning Paths, Courses Course Settings - Certificate Settings Course Settings - Notifications Settings Course Settings - Activate/Deactivate Features Auto Re-assignment options How to view Assigned Courses Coordinator, Manager, Supervisor - How to manage OJT How to use Course Preview tool How to add Course Certificates How to use Course Settings How to prevent Users from reviewing Quiz answers How to create Courses Quick Stats for your LMS Manage your continuing education credentials Multi Page Record Selector How to download User Course Certificates Insert images into Lessons LMS Course Notes and Memos LMS Drag and Drop Management User types access to activity reports Create Searchable Glossaries in your LMS course Ecommerce Tools eCommerce My Shop Menu How to manage eCommerce My Shop How to add ecommerce to course How to manage your eCommerce LMS How to View Sales Reports For Learning Paths V5 - How to set pricing for eCommerce Learning Paths V5 - eCommerce LMS Multi License Buyer eCommerce Custom Fields Menu eCommerce Volume Discounts Menu eCommerce Promo Codes Menu eCommerce Referrers Menu eCommerce Completion Report Menu eCommerce Sales Report Menu eCommerce Courses Menu How to do everything in eLeaP Enterprise Tools Enterprise - Registration Form Approval Enterprise - Client and User Access Enterprise - Editing LMS Accounts Enterprise - Learning Paths Management Enterprise - Courses Management Enterprise - Reporting Enterprise - Billing Enterprise - Adding New LMS Accounts Enterprise - Account Overview Manager Tools Progress Insights in Learning Paths, Courses Manager - View, access managed Users Manager - How to manage Learning Paths Manager - How to use your Dashboard Manager - How to manage Courses Manager - How to manage User Groups How to view Assigned Courses Coordinator, Manager, Supervisor - How to manage OJT Quick Stats for your LMS Manage your continuing education credentials Multi Page Record Selector Management User types access to activity reports Supervisor Tools How to manage Course deadlines How to view Assigned Courses Coordinator, Manager, Supervisor - How to manage OJT Supervisor: How to manage supervised groups Supervisor: How to perform assessments Supervisor: How to view reports Supervisor: How to access your Training account How to view Assigned Learning Paths Quick Stats for your LMS Manage your continuing education credentials Management User types access to activity reports Trainee Tools Observee Observation Checklist e-Signature How to manage Course deadlines Enroll in Self Enrollment Courses Gamification Admin, Trainee UI How to view an Assigned Course How to view Assigned Courses Trainee OJT Records How to access and download your Training Activity Reports Discussion Forums in your Training account How to view Assigned Learning Paths How to view an Assigned Course How to view your profile How to access your Training account Quick Stats for your LMS Manage your continuing education credentials V5 - Trainee OJT Records System quick tour Gamification Leaderboard View SCORM course Hello and welcome to eLeaP. In this quick tutorial, we are looking at introducing you to our onboard support system. If you don’t have a premium support plan with us, please use this for all non-emergency contacts. Now, what are emergency contact issues that you can reach us by phone, these will include things like system outages, data loss or corruption, security breaches. Critical compliance issues, disruptions in the system. You definitely can give us a call or you can definitely utilize the onboard system to also contact us. For other issues, please use the onboard system as well as the onboard resources that are available. Let me show you a few of them. If you go to any page, you will notice the little purple icon, click on that. You’ll see a tool tip as well as a link. If you click on the link, you will go to a specific video page that speaks to the exact issue or page that you were just on. So please utilize that. Another way to get support is to utilize the onboard support system (recommended). Click right there on the bottom right corner and you will be able to send us a message or get answers to specific issues that you are looking for. As usual, if you have any questions about this or any other features in the system, please do not hesitate to contact us.