About: Cait Etherington

Cait Etherington is a writer and education/training consultant with over two decades of experience. Her research focuses on the impact of new media technologies on education and training. Her essays, articles and reviews have been published in magazines and research journals across the United States and internationally. She is a regular contributor to TalentManagement360.com blog.

Five Training Videos to Help You Prepare for Black Friday

If you’re a veteran retailer, you know what’s waiting after Thanksgiving Day festivities with family and friends. You’ll get up early, well before dawn, and at work to find dozens and even hundreds of customers already camped outside your retail outlet waiting to take advantages of those special deals reserved for door crashers only. By the time you roll out, over twelve hours later, you’ll feel like you’ve just weathered a major storm. So, how do you prepare? To begin, watch these training videos. Continue reading

Are Your Staff Ready for the Holiday Season?

Black Friday is almost here and from Black Friday to the end of the year, most retailers will be in an all-hands-on-deck situation. This is because for many retailers, especially those specializing in clothes, books, toys, and electronics, the holiday season is a make-or-break time of year for sales. Of course, high sales are contingent on two factors: great merchandise and great customer service. So, how do you guarantee that your team is really ready for the holidays? Continue reading

Lessons Learned from Three Recent Ed Tech Trends

Remember when MOOCs were the wave of the future? What about setting up a classroom or campus on Second Life? Perhaps, you made a huge investment in gamification? The reality is that like all other aspects of education, trends come and go in online learning. That’s why knowing when to buy in and to what extent is important. But first, a short history of predictions, outcomes and lessons learned.

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Changing Careers? Retrain Online

Whether you’ve outgrown your current job, or are ready to scale back for retirement, career changes are inevitable. At some point, we want or need more from our jobs or simply want a change. Indeed, over the course of the career cycle, most people  change careers for professional, financial and circumstantial reasons several times and in the 21st century, there are signs that people are changing careers more than ever before. In fact, a 2015 LinkedIn study found that people change job for growth, nearly as much as they change for compensation reasons, and often change for more esoteric reasons (e.g., because they want to work for a small rather than large organization). Whatever the reason for the move, however, career changes nearly always entail retraining, and this is where eLearning can make a huge difference.

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Terminations with Tact

This past summer, many onlookers watched in fascination as two Uber investors took the necessary steps to terminate Travis Kalanick. This was a unique termination, of course, since Kalanick also founded Uber. In a showdown that had all the intrigue of a murder mystery or action film, two venture capitalists with stakes in Uber intercepted Kalanick who was on his way to a meeting in Chicago. In a meeting that would last for nearly a day, Matt Cohler and Peter Fenton of the Silicon Valley firm Benchmark reportedly presented Kalanick with a list of demands, including his resignation. In the end, Cohler and Fenton did finally get Kalanick to resign. While a forced resignation may not be a termination, in the end, the result is the same: a bad apple is eliminated. As demonstrated, at the top of an organization, a forced resignation may be the only option. Down the hierarchy, terminations are less complicated but doing them tactfully and legally can still be a challenge.  Continue reading

“Show, Don’t Tell,” with Articulate Storyline 2

If you’ve ever taken a writing class, you’ll already know, the number one rule of good writing is “show, don’t tell.” Indeed, most great writers and experienced professors of writing will tell you that when you show your readers something, you are more likely to captivate them than when you tell your readers something. Why? Because when you show something to readers, they are more likely to enter the scene with you. In short, they are likely to be able to see and feel the experience you seek to convey. Not surprisingly, the “show, don’t tell” rule also holds true when it comes to creating compelling online training courses. Continue reading

Small Businesses See Big Gains from Investing in an LMS

Learning management systems (LMSs) have now been widely adopted in large enterprises, but many small companies, including family-owned business, continue to overlook their value. Two assumptions appear to be at the root of the problem. Many small companies don’t think they need to engage in formal training, and  others worry that the cost of adopting an LMS is simply too high. In fact, both assumptions are incorrect. Even family farms and other small operations need training (e.g., to be in compliance with safety standards), and if you adopt an LMS with scalable billing, the cost will barely impact your overhead.  Continue reading

The ROI of Training Gig Economy Workers

The labor market has undergone a massive shift over the past decade. With the rise of work platforms, such as Upwork, there are now more “giggers” working than ever before. Some of these people are simply taking on an additional job to top up their income while others are gigging full time. But either way, this raises the question: Should one train their “giggers”? If someone is only going to be around for a few weeks or months and not years, what is the return on investment? All signs point to the fact that despite the contingent nature of these employees, there is good reason to still offer them some training. Continue reading

Gender Equality in the Workplace Begins with Training

Just when many people thought the problems coming out of the Silicon Valley couldn’t get any worse, they did. Over the past week, two reports revealed just how deep the gender inequality problems are in California’s tech hub.  Fortunately, everyone can do something to accelerate the rate of change, and it starts with training. Continue reading

Why HazCom Training is Essential

If you work in a factory, hospital, on a construction site, or even on a farm, chances are you spend at least some of your time working with dangerous chemicals. If this is the case, HazCom training is essential. Indeed, if you’re an owner, supervisor or manager and you aren’t already offering HazCom training, you aren’t in compliance with Occupational Safety and Health Administration (OSHA) standards. This week’s eLeaP post outlines what HazCom standards are, what you need to cover in any essential HazCom training, and most importantly, how to offer HazCom training to your employees quickly, effectively, and in a cost-efficient manner.   Continue reading