Currently browsing "Customer Service"
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
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Customer Service Training for Non-Service Employees: A Guide for Employers
Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact brand perception and value. The challenge is how to ensure that all employees understand their impact on the organization’s success. While soft skills training gets the eye roll, we know […]
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Important Things to Include in Your Customer Service eLearning Material
Customer service is more critical than ever before. And, with the increasing competition in all industries and verticals, it will only grow as we move into the rest of the 21st century. Preparing your team for this demand can be challenging, but eLearning can help. With a modern learning management system (LMS), it becomes possible […]
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Small Business Growth: Knowing the Stages and Challenges
When you think of the businesses that drive the economy, what comes to mind? No doubt the tech giants come to mind – Amazon, Facebook, Google, Apple, Microsoft, and so on. Or maybe you think about long-standing corporations such as Exxon/Mobil, GMC, General Electric, and IBM (all of which are still in the top 50 […]
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How to Avoid These 10 Customer Service Fails
The customer experience with customer service is representative of the customer’s entire relationship with that company. Poor customer service can end that relationship and cost a business its reputation and revenue. Businesses should strive to offer quality customer service to keep their customers satisfied because a satisfied customer spreads positive word-of-mouth and propels the business […]
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Automation Rocks, but Not Every Business Needs a Chatbot
In the future, the success of businesses, even small businesses, will increasingly pivot on the adoption of automated solutions such as chatbots. By automating routine tasks, businesses can do more for less and increase their ability to serve customers around the clock. While the benefits of automation are obvious, it is still important for businesses […]
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Prioritize Service Industry Training Before It’s Too Late
Two years ago, fans of the fast-food chain Chipotle found themselves locked out. That’s because several Chipotle locations were forced to shut down after a major food E. coli outbreak. The outbreak not only caused many customers to fall ill but also had a huge impact on Chipotle’s earnings and reputation. Indeed, Chipotle, which had gained […]
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The High Cost of Poor Customer Service
Poor customer interactions always come at a cost. While losing one customer may not be devastating to an organization, a class action lawsuit for discrimination can be. The challenge is how to avoid situations that can come back to negatively impact an organization. While the art of great customer service is something that can take […]
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Stepping up to the Plate on Customer Service
Every company wants to be known for excellent customer service (download free customer service ebook), but when it comes down to it, very few can claim they’re truly stellar at it. Each year 24/7 Wall St. publishes the results of a customer service poll to find out which companies deserve to be in the Customer […]
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Can and Should we Train Employees to Smile?
From time to time, a lone woman stands outside the steps of the New York Public Library’s main branch asking passing pedestrians a single question, “I’m looking for something – can you help me?” Anyone who stops receives the same reply, “I’m looking for the nearest smile!” While the lone woman outside the library appears […]
