Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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How Large Companies Train Thousands of Seasonal Workers
With the holiday season nearly upon us, many retailers are scaling up their workforce to handle anticipated surges in customers over the coming two months. While smaller stores may hire just a few additional part-time workers to ensure they have extra bodies on the floor at high traffic times, other companies are scaling up on […]
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Training to Protect Workers Against Bloodborne Pathogens
Bloodborne pathogens are infectious microorganisms found in the human bloodstream that have the potential to cause disease. These pathogens include hepatitis B (HBV), hepatitis C (HCV) and the human immunodeficiency virus (HIV). Workers in many industries from first responders and police officers to personal caregivers and nurses to correctional officers and frontline social workers are […]
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“I Feel You”: The Economics of Empathy
In August, we posted an article about Amazon’s grueling workplace culture—a culture where work/life balance is allegedly expected to take a backseat to the bottom line, leaving employees to make difficult decisions about whether or not to ever prioritize children, spouses and aging parents, as well as non-work related activities. With few exceptions, people in […]
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How Training Promotes Trust: Part 2
In our first post on this topic, we examined why trust matters and how it can be built on three levels: reputation, compliance, and customer service. In the second of this two-part post, we examine how training can be used to build trust and how to rebuild trust when it is compromised. How Training Can […]
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How Training Promotes Trust: Part 1
Trust is a pillar of good business. Indeed, building trust is one of the most important engines of business. After all, the decision to purchase a product or service is typically based on the fact that a consumer trusts the company from which he or she is making the purchase. As an example, consider the […]
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Contingency Plans: Working During Platform Outages
Yesterday, Google Drive, Docs, Sheets and Slides took an early weekend. For thousands of workers around the world, the platform’s outage—which at least for some workers conveniently fell on Friday afternoon—meant an early weekend for them too. While many workers may have welcomed the early weekend, for businesses, the three-hour outage came at a high […]
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How a Learning Management System Can Support a Merger
Mergers, large and small, are part of contemporary business. Indeed, every year, the corporate landscape shifts as existing companies merge, usually with the intent of taking over a growing portion of the national or global market. However, as history has shown, while some mergers are highly successful (e.g., Disney and Pixar), others prove disastrous (e.g., […]
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Do Experienced Workers Really Outperform Recent Grads?
Over the past week, thousands of college-age students have returned to campuses across the United States. Over the next eight months, many of these students—those who are seniors—will go on the job market for the first time. A small percentage of these students will end the school year with a desirable job offer in hand. […]
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Learning Management Systems: Adding Value to Instruction
For at least some people, the idea of online learning is still cause for alarm. On the more moderate end of the spectrum are those people who assume that virtual classrooms—and more generally, all distributed forms of learning—hold the potential to augment but never truly replace face-to-face forms of instruction. On the more extreme end […]
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Talent Analytics: Issues, Ethics and Possibilities
It is now commonplace to keep detailed statistics on one’s customers. Customer analytics help organizations make smarter decisions and lead to a higher return on investment. In theory, talent analytics do the same thing—they help guide upper management’s decision-making processes by arming managers with increased knowledge on everything from their workforce to the micro impacts […]
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Is Over Hiring an Effective Recruitment Strategy?
When farmers plant a field, they generally plant more than they intend to harvest. Wine growers, for example, “green harvest” excess grape clusters, typically from younger vines, to ensure that the remaining grapes are able to fully ripen. The same holds true in other agricultural niches. If one fails to thin out their beet crop, […]
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Exploring the Future of LMSs: Mobile Augmented Reality
Most people now more or less understand virtual reality. In short, virtual reality replaces the real world with a simulated world. By contrast, few people still fully understand and appreciate the concept of augmented reality, despite the fact that a growing number of applications (both commercial and educational) rely on augmented reality applications. At its […]
