Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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Outstanding Customer Service—Old and New Approaches
In the mid-twentieth century, sales staff (now more commonly known as “sales associates”) were trained to attend to customers’ individual needs and if required, to take as much time as needed to ensure their customers were finding everything. Is such old-style outstanding customer service really a thing of the past? And if not, how can […]
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Is Mobile Learning Stalled?
Despite the fact that the iPhone has now been on the market for more than a decade and during this time, smartphones of all kinds have taken off, several recent studies suggest that mobile learning has yet to gain the same traction as mobile entertainment and communications. A 2014 survey by the Brandon Hall Group […]
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Training in the Age of Virtual Simulation
In November, JetBlue announced that it would break away from historical practices in the American airline industry and begin a new in-house training program for pilots. In short, the budget airline announced that it planned to start recruiting potential pilots with no previous flight experience with the goal of training them from the ground up. […]
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Active Shooter Incidents in the Workplace
Following the San Bernardino shootings in early December, many workplaces increased security and started to take a long, hard look at their existing preparation for an active shooter incident. While no one wants to prepare for such an incident, being prepared has proven a valuable strategy for preventing active shooter incidents, ending them as quickly […]
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MLK Day: Time to Reflect on Race Relations in the Workplace
2015 was both a tumultuous and inspiring year for race relations in the United States. Not since the days of Martin Luther King Jr. has the nation witnessed such high levels of racial unrest nor such mass displays of collective activism and hope for a more equitable future. While much of the activism linked to […]
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The Art of Decluttering the Workplace
If you found a copy of Marie Kondo’s bestselling book, The Life-changing Magic of Tidying Up: The Japanese Art of Decluttering and Ordering, among your Christmas or Hanukkah gifts this year, you’re not alone. Kondo’s book has already sold over 2 million copies worldwide (and likely just as many copies have been re-gifted to friends […]
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Top Three Training Challenges in the Healthcare Sector
The healthcare sector is complex and always shifting. It is currently grappling with growing concerns about compliance, new approaches to medical insurance, and new technologies, which effect everything from how we keep track of patients and protect patient data to diagnostics. For this reason, whether you are a medical secretary, medical technician, nurse or doctor, […]
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Do Our Presidential Candidates Have the Right Training?
By the time one proposes to run for President, you hope they have the right training for the job, but the current Democratic and Republican nomination races suggest that this may be far from true. Over the past six months, Americans have witnessed candidates’ foibles, gaffs, and compliance errors. We have also listened to misleading, […]
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Net Neutrality: The Implications for e-Learning
Over the past 24 months, we have started to hear more about the concept of “net neutrality.” Net neutrality, a concept coined by Columbia law professor Tim Wu more than a decade ago, refers to the principle that all data that circulates on the Internet should be treated equally. This means that no service provider […]
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The Top Workplace Training Stories of 2015: Part 3
Over the past year, eLeaP has posted articles on a wide range of workplace training issues and explored how eLearning and mLearning can support rigorous workplace training. eLeap has also investigated dozens of breaking news stories with the aim of exploring what these stories reveal about workplace training, accountability, compliance and business ethics. In our […]
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Top 10 Workplace Training Stories: Part 2
Over the past twelve months, eLeaP has posted on a myriad of subjects concerning workplace training, eLearning and mLearning. Many of these posts have investigated breaking news stories in order to explore the questions these stories raise about workplace training, as well as compliance and business ethics. In today’s post, the second of three end-of-year […]
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Top 10 Workplace Training Stories: Part 1
Over the past twelve months, eLeaP has posted on a myriad of subjects concerning workplace training, eLearning and mLearning. From time to time, eLeaP has also investigated breaking news stories, from the investigation of Theranos to the New York Time’s revelations about the workplace culture of Amazon in order to explore the critical questions these […]
