Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
-
Bridging the Gap: How to Train Remote Employees
Remote work environments are becoming more common than ever. According to estimates from professional organizations like the Society for Human Resources Management, anywhere from about 30 to 45 percent of many companies’ employees work remotely, at least occasionally. For some employees, they work remotely 100 percent of the time, and more companies are also embracing […]
-
Is Responsive Design Right for Your eLearning?
Oh, boy…another one of those eLearning buzzwords to contend with: responsive design. It’s a term that’s on many people’s minds, whether they’re course designers or eLearning professionals of any sort, but if you’re fairly new to the world of learning management systems (LMS), and you’re considering incorporating it into your business-based training and development, how […]
-
The Value of Effective Onboarding and How to Incorporate It Into Your eLearning
Onboarding is really a broad term that encompasses so much of what employees need to know when they become part of an organization. It’s the knowledge and skills, yes, but it also speaks heavily to the corporate culture and socialization required for an employee to become a valued part of a company. Why Onboarding is […]
-
Content Chunking Basics and Tips
Content chunking is one of those terms that gets thrown around a lot in the world of eLearning, but what does it really mean, why should you utilize it and how can you successfully chunk your corporate content?
-
What is Blended Learning and How Can You Use It?
Blended learning is a big concept right now, because it combines elements of both eLearning and traditional classroom or live online training for instructional learning. Many people feel combining eLearning and more traditional forms of learning is the best way to approach corporate training and development, because it really addresses a variety of learning styles, […]
-
Labor Day and the State of the American Worker: Is Talent Management the Solution?
As many of us celebrate Labor Day it’s easy to chalk it up to another holiday that means a long weekend, but at its core, it’s about the American worker. The headlines pertaining to America’s workforce are mixed – some media outlets celebrate a significantly reduced unemployment rate from one that soared just a few […]
-
Are You Making These Mistakes with Your Customer Service Training?
Is it really possible to train employees on providing top-quality customer service? We think so—look at companies like Apple. They provide extensive training to their employees, and the result is a floor staff that’s friendly, knowledgeable and enthusiastic. The problem with your customer service team may not be your employees, but instead may be your […]
-
The 5 Best Tips for Creating Case Studies that Pack a Punch
Case studies are an incredibly valuable component to add to eLearning, when they’re well-written, but how do you go about writing one that’s going to be both engaging and effective? You want the message to be powerful, and you want it to be something that resonates with employees in a way that’s going to have […]
-
The Pitfalls of Leadership Development – And How You Can Avoid Them
Leadership training and development are one of the most important yet misunderstood facets of many organizations today. U.S. businesses report spending an estimated $14 billion each year to foster leadership development, and two-thirds of respondents on a survey conducted by The Conference Board and McKinsey reported human capital was their top priority both presently and […]
-
A Guide to Navigation Styles and How They Impact Your eLearning
Navigation is an important component of eLearning, because it serves as a framework and guide as to how the information will be presented to the learner. It really directs the learner through the entire process of what they’re learning, lets them know how they’re progressing, and gives them essentially a status report of what they’ve […]
-
Comcast Nightmare Highlights the Importance of Quality Customer Service Training
A professional writer recently recorded his conversation with a Comcast customer service representative that could be described as nothing short of a nightmare. During the exchange, which the customer says he didn’t start recording until about 10 minutes in, the customer service rep essentially refuses to let him cancel his service. Finally the customer wins […]
-
Mobile Learning: Make It Mobile With These Tips
With eLearning, it’s all about convenience, efficiency and tailoring customized learning that will help your employees be more effectively trained, and continually educated. One of the ways to accomplish all of these goals is through the use of mobile eLearning, in addition to traditional desktop eLearning. When eLearning also includes mobile components, employees can easily […]
