The eLeaP Intelligence Hub
Better decisions for quality, training, and performance.
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Stepping up to the Plate on Customer Service
Every company wants to be known for excellent customer service (download free customer service ebook), but when it comes down to it, very few can claim they’re truly stellar at it. Each year 24/7 Wall St. publishes the results of a customer service poll to find out which companies deserve to be in the Customer […]
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Calling all Leaders: When Harassment Rears Its Ugly Head
Make no mistake, harassment does rear its ugly head quite often, year in and year out in workplaces everywhere. The US Equal Employment Opportunity Commission (EEOC) is the federal agency tasked with fielding complaints, brokering settlements, and engaging in litigation related to charges of discrimination, which includes harassment. In fiscal year 2015 (Oct. 1, 2014, […]
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Customer Service Essentials for Your Summer Staff
Customer service positions—online, on the phone and in person—account for a large percentage of available summer jobs. While customer service positions are often assumed to be ideal for entry-level workers, this is not necessarily the case. Indeed, the assumption that new workers can be easily assigned to customer service positions presumes that customer service positions […]
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How to Manage “Screeners” in the Workplace
While people of all ages now spend much of the day on their smartphones, a recent study found that Generation Z, sometimes simply known as “screeners”, spend on average six hours per day using their smartphones. To be clear, smartphones use can also benefit employers. Indeed, as discussed in many previous eLeaP posts, the growing […]
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Doing the Right Thing: Ethics Training is More Important than Ever
The Ethics Resource Center in Washington DC has revealed some interesting and disturbing facts about ethics, or the lack of them, in the workplace. Of the 120 million who walk into a workplace each day, and over the course of a year, nearly half of them will have witnessed first-hand some kind of ethical breach. […]
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Information Security: You Can’t Afford to Ignore it
The statistics on identity theft are, frankly, pretty scary. According the US Department of Justice’s Bureau of Justice Statistics, in 2014 alone 17.6 million Americans were the victims of identity theft, meaning the unauthorized use or attempted use of an existing account, unauthorized use or attempted use of personal information to open a new account, […]
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7 Must-Know Tips and Tidbits for Training Employees On Tablets
Tablets represent a unique, efficient and engaging way to deliver training. They’re somewhat of a middle-ground between e-Learning that has to be done on a desktop or laptop computer, and modules available on a mobile phone. Using an iPad or another type of tablet is advantageous because it offers a larger screen than training on […]
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Safety Training for Summer Lab Interns
For many students, an opportunity to work in a laboratory over the summer months can be a game-changing experience. Summer internships in working laboratories offer students in STEM-related fields an opportunity to experience firsthand how their knowledge and skills might be put into practice on the job in future career-track positions. However, lab interns also […]
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Spring is Time for Safety Training
Over the next four months, many employers will onboard new employees—both recent graduates and summer interns. Safety training, while important for all employees, is especially important when onboarding employees who are entering the workforce for the first time and may have never before undergone safety training. The Occupational Safety and Health Association (OSHA) was established […]
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7 Tips to Ensure a Smooth LMS Implementation
Whenever you’re introducing new software or even a new way of doing things into an organization, it can get bumpy. Employees may be reluctant to embrace change, or they may simply decide they want to fight anything new and different without an ideological bent. It may be that things aren’t going as smoothly as they […]
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6 Features Your LMS Should Have
eLearning and the world of learning management systems have grown leaps and bounds in recent years, and these products and platforms are constantly evolving to reflect new technology and innovation, as well as an evolution of clients’ needs. Get free consulting help to guide you on your LMS search. Some general features are found in […]
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Training to Promote Ethics in Business
Despite the fact that few people go through a business degree without completing at least one course on ethics, ethics is something that continues to be lacking across sectors. Over the past year alone, there have been several high-profile business stories that ultimately pivoted around ethical considerations.
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