Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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Don’t Wait to be Sorry: Service Industry Training
If you love…or used to love…eating at Chipotle, you’re not alone. In recent years, Chipotle has emerged as one of America’s most popular fast food chains. Part of its success has been rooted in its apparent commitment to using fresh and “natural” ingredients. Indeed, despite the fact that McDonald’s was an original investor, Chipotle has […]
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An MIT Dean’s Proposal for 21st-Century Learning
Professor Christine Ortiz, a respected Dean at MIT, recently announced that she is leaving her esteemed post—at least for a year—to found a new research university. Separating Ortiz’s institution from existing institutions is her plan to put project-based and virtual learning at the center of the institution on every level. If anyone is well positioned […]
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Information Overload: What It Is, Its Consequences and How to Avoid It
Information Overload in a Digital World Information overload is something not just employers are facing, but it’s becoming a problem in people’s everyday lives as well. When you’re dealing with too much information, it impacts your ability to make decisions and remain productive, but with a constant barrage of emails, communication, social media, and more, […]
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Do Your Customers Need Software Training? If So, Here Are Tips To Make It Work
The Advantages of Customer Training Customer training has many benefits, and with the rise in the availability of e-Learning and learning management systems, it’s more affordable, efficient and simple to deliver training. Customer training can be of particular importance as it pertains to companies selling software solutions. When your software company backs its products with […]
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Creating a Data-Driven Culture and How It Impacts Training
The Big Data Landscape Big data is no longer an obscure term, seen as exclusively reserved for multinational corporations. Thanks to the rise of a multitude of software options, even very small businesses now have the opportunity to incorporate data into the way they do business on a daily basis.
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Yahoo! Rumors, Lawsuits and Low Morale
If you haven’t already heard the news, Yahoo, one of the nation’s top tech companies, is downsizing. CEO Marissa Mayer is scaling down Yahoo’s operations in an attempt to save money and protect the company’s bottom line. While there is nothing unique about a company scaling back its operations for budgetary reasons, the problem with […]
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Outstanding Customer Service—Old and New Approaches
In the mid-twentieth century, sales staff (now more commonly known as “sales associates”) were trained to attend to customers’ individual needs and if required, to take as much time as needed to ensure their customers were finding everything. Is such old-style outstanding customer service really a thing of the past? And if not, how can […]
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Is Mobile Learning Stalled?
Despite the fact that the iPhone has now been on the market for more than a decade and during this time, smartphones of all kinds have taken off, several recent studies suggest that mobile learning has yet to gain the same traction as mobile entertainment and communications. A 2014 survey by the Brandon Hall Group […]
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Training in the Age of Virtual Simulation
In November, JetBlue announced that it would break away from historical practices in the American airline industry and begin a new in-house training program for pilots. In short, the budget airline announced that it planned to start recruiting potential pilots with no previous flight experience with the goal of training them from the ground up. […]
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How to Implement an LMS, Part 7: Final Steps
In this seventh article about How to Implement an LMS, it’s time to take a look at the remaining steps of implementation, which include Systems Integration, Course and Data Migration, User Acceptance Testing, and Going Live. Without further ado, let’s dive right in! Also, remember you can get a free consultation on how to implement […]
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How to Implement an LMS, Part 6: Roll-out Planning and Configuration
In this sixth article on the series of How to Implement an LMS, I’ll be diving into the details of the roll-out planning process. This is where the rubber really meets the road in your LMS implementation. It is also where failure is most likely to occur, and I’ll explain why. Get a free consultation on […]
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How To Implement an LMS, Part 5: Contract Review
Now that you’ve made it through the organizational analysis and vendor selection process, you’re still not quite ready to begin what most people think of as the implementation of the LMS. Before you start rolling it out in your company, you need to finalize the LMS contract, and this is where many companies let important […]
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