Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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How You Can Use Customer Insight to Improve Employee Training
Customer service training: just hearing the phrase sounds dull, outdated and ineffective, yet it’s not optional. Without customer service training you’re leaving yourself open to so many possible problems. With today’s Internet-driven culture, just one bad customer experience can spell disaster for your brand. Unfortunately, even while understanding the critical nature of quality customer service, […]
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Private Business and the Public Good
As most people now know, the war between the information technology sector and the government continues to heat up. Recently, several key presidential staff members, including the attorney general, the White House chief of staff, and the directors of the FBI met with senior executives from Facebook, Twitter, Microsoft, LinkedIn, YouTube, and Apple. The agenda […]
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Younger Employees’ LMS Experiences and Preferences
In the coming three to four months, employers across the nation will welcome thousands of summer employees, interns and recent graduates into their ranks. This means that for many organizations, it is now time to scale up training initiatives. Adopting a Learning Management System (LMS) is one way to quickly and efficiently scale up training […]
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A Guide to Outcome-Based Learning and Training
The Theory of Outcome-Based Learning Here at eLeaP, we often cover various learning theories and concepts, because we think it provides a valuable foundation for creating e-learning and employee training to suit a range of needs. One learning theory worth exploring is called outcome-based, and it’s a hotly debated issue in school systems and within […]
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Exploring the “Train the Trainer Model:” The What, Why and Hows
The Concept of Train the Trainer Train the Trainer is a model used to describe, much as the name would imply, training potential instructors or less experienced instructors, on the best ways to deliver training materials to others. What are the challenges of the “Train-the-Trainer” model? When we think “trainer” our minds may automatically go […]
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The Rise of Same-Sex Sexual Harassment in the Workplace and What Employers Can Do About It
The Changing Face of Sexual Harassment Regardless of accuracy, in the past sexual harassment has largely been viewed through the lens of being a “women’s issue.” It seemed like primarily women came forward to address sexual harassment they’d experienced among their colleagues and bosses, and in many cases the accused harassers were men. Cases of […]
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Promoting Diversity in the Face of Tradition
This year’s Academy Award season has been marked by more than excitement about which of the year’s films will end up receiving one of cinema’s highest honors. Indeed, debates about whether or not Brooklyn is more deserving than Spotlight or Matt Damon is more deserving than Leonardo DiCaprio have been eclipsed by debates about the […]
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Are Wellness Programs Good for Business?
Today, businesses large and small are embracing workplace wellness programs in an effort to lower healthcare costs and raise productivity and workplace morale. While the technology sector was an early adopter—with many companies offering on-site gyms and organic juice bars decades ago—today, wellness is finding a home in a growing range of workplaces, even those […]
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AT&T Asks Employees to Buy into Training
Asking employees to buy into training is by no means unique. Many of the world’s most successful companies recognize that training existing staff to take on more high-skilled positions is good for employees and good for business. Ikea, for example, has long worked on the premise that all employees should be trained for multiple positions […]
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How to design a modern, innovative workplace for productivity and wellbeing
Office design has become an essential part of talent management strategies. With a modern innovative workplace design, employees tend to be more productive, show more initiative, and have better overall health and well being. Modern office designs also have a positive impact on visitors, including partners, vendors, and clients. While mega-national corporates like Google may […]
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5 Types of Professionals Who Create Online Training
Online training has grown so much in recent years and as a result, there has also been a rise in learning management system functionalities and features, many of which are aimed at making it easy to rapidly create and launch content. Even with little to no technical experience, training managers can turn to an LMS […]
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Exploring Informal Learning and Its Role in the Modern Workplace
What is Informal Learning? Informal learning refers to the skills a person learns in an informal setting. In the workplace these skills can come from talking to other people, on-the-job experiences, working alongside more experienced employees, or even through trial-and-error. Learning professionals estimate, people learn only about 10 to 20% of their workplace skills from […]
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