Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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Toss Out the Scripts: Customer Service Training
In the past, creating better customer service often involved rewriting scripts. In 2016, there’s a growing recognition that scripts are simply not responsive enough to meet customer demands. In fact, stilted scripts are now viewed with suspicion by many customers. After all, we live in a Web 2.0 world where seemingly everything else is customized […]
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Leadership Training Development: Is Yours All about Power and Style?
It is common for supervisors and managers to confuse leadership with power. Effective leaders, however, don’t have to rule with an iron fist. Ensure that your leadership training development program helps leaders learn how to create the right balance between power and influence, while also being able to apply the right leadership style to the […]
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Summer Interns: Challenges and eLearning Solutions
Now that Michelle Obama and dozens of other dignitaries have finished delivering their inspiring convocation speeches and the caps and gowns have been retired, education and training shift focus from the campus to the workplace. That’s right–it’s that time of year when both new graduates and summer workers and interns enter the workplace en masse. […]
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Content Management System VS Learning Management System – An Overview
When the time comes and you decide to update your business operations, you must make use of the latest information systems available for automating the way you execute work in the business place; basically, your business processes. For this, you must read ahead, to get an overview of content management system vs learning management system, […]
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Leveraging Your LMS for Extended Enterprise
Over the past decade, we’ve rapidly moved from onsite workshops and paper manuals to elearning and mlearning. The advantages of adopting a learning management system for training are obvious. LMSs make trainee testing, training administration, content creation, social learning and gamification easier and more affordable. More importantly, there’s a growing body of research that suggests […]
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7 Ways Spreadsheets Will Ruin Your Life
In search of resources and tools to manage the company more efficiently, it is quite common for managers to resort to the use of management spreadsheets. In this attempt, whether due to the volume of tabs needed to encompass all managerial operations, the complexity of construction, updating and maintenance, or even the vulnerability in data […]
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How a Venture Capital Firm Promotes Diversity
Like many of today’s richest Americans, Chamath Palihapitiya, founder and CEO of Social Capital, is still in his thirties but has already made a world of difference. Palihapitiya, a Sri Lankan refugee, grew up in Toronto, Canada where his mother cleaned other people’s houses for a living. After high school, he took advantageous of the […]
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Protecting Eyes on the Job
Each day a staggering 2000 American workers experience a job-related eye injury. A third of eye injuries are treated in hospital. In addition, a high percentage of these injuries result in workers taking one or more days off work to recover. It is no surprise then that the U.S. Department of Labor reports that eye […]
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How to Protect Workers from Asbestos
Despite the fact that asbestos has been known and used by humans for thousands of years and as early as 100 AD, there are written reports about the link between asbestos and illness, for much of the twentieth century, asbestos was used in myriad of products from clothing to construction materials. A shortlist of products […]
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How to Work with and for Difficult People
If you’re like most Americans, you’re likely looking forward to casting your vote in November and hoping it counts. If you happen to work at the White House, however, you’re likely not only looking forward to casting your vote but also bracing yourself for what promises to be a major change. After all, in November, […]
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Forklift Safety Training
Every year, up to 100 American workers are killed and up to 35,000 workers are seriously injured in accidents related to forklift use. While some of these accidents take place in the agriculture sector, most take place in manufacturing where forklift use is also common. Overturned vehicles are a major cause of forklift related deaths […]
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PayPal Demonstrates How to Be an LGBT Ally
On Monday, PayPal became the first but likely not the last company to pull its financial interest out of North Carolina in the wake of the state’s decision to establish laws that will severely restrict the rights of its gay, lesbian, transgender and gender non-conforming citizens. The PayPal announcement came as a huge blow to […]
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