The eLeaP Intelligence Hub
Better decisions for quality, training, and performance.
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The Power of Social Learning in Today’s Workplace
When you think of learning in the workplace, chances are good you picture something formalized. An employee uses the learning management system to complete a course, for instance. Or maybe you think of a new hire shadowing someone more experienced as they learn the ropes. Humans have always learned through social means, and that is […]
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Addressing Your Organization’s Skills Gap: A Guide for Businesses
The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are seeing a shortfall of critical skills necessary for business processes and success, and are facing organization’s skills gap. There is a very good chance that your business falls within that […]
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The Role of OJT in Closing the Skills Gap
The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. It’s a very real situation, and it applies across most industries, as well. The good news is that on-the-job training, or OJT if you prefer, can help you close that […]
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
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Customer Service Training for Non-Service Employees: A Guide for Employers
Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact brand perception and value. The challenge is how to ensure that all employees understand their impact on the organization’s success. While soft skills training gets the eye roll, we know […]
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Linking Training to Business Results: Key Tips and Tricks to Boost Success
Learning and development (L&D) is a critical consideration for all organizations, regardless of size or industry. Without a robust L&D initiative, it is impossible to close skills gaps and compete against other businesses. Still, it is easy to lose sight of the bigger picture of linking training to business results amidst all the talk of […]
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5 Tips to Increase OJT Training Program Success
Learning on the job – it’s something we all do to some extent. Whether it’s getting acquainted with the layout of the new place of employment, learning the ins and outs of a position, or something more formalized, learning takes place all the time. On-the-job training, or OJT for short, can be a critical element […]
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Reporting and Administration Success: Key Reports and Why They Matter to Your Learning Management Efforts
A modern learning management system (LMS) offers streamlined access for learners, but also provides powerful tools for administrators. One of the most overlooked and misunderstood tools is the collection of reports available through your LMS dashboard. Using these reports correctly is the key to leveraging the system’s full capabilities and being able to manage your […]
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The Most Critical Elements for a Successful OJT Program
On-the-job training, usually abbreviated as OJT, is one of the most important tools in your L&D arsenal. For most human beings, it is how we learn best (hands-on, involved in the process, and led by an experienced instructor). Additionally, there are many benefits to be gained by instituting a successful OJT program within your organization. […]
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Jumpstart Your Online Course Completion Rates: Tips for Accelerating Learner Success
courStruggling with low online course completion rates? You’re not alone. It’s a challenge that many other L&D and HR professionals struggle to overcome. The good news is that there are simple, effective ways to accelerate learner success and jumpstart stagnating completion rates. In this blog post, we will highlight seven tips to help you bump […]
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Expanding Your Gamification Strategy in 2021
According to Statista, the gamification market is expected to hit $4.91 billion in 2021. That’s a testament to many things, including its importance to your eLearning efforts. Now, combine that with the results of the COVID-19 pandemic and the fact that many companies are keeping the majority of their workforce remote for the remainder of […]
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