Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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Office Design and Inclusion
Over the past month, temperatures have soared across the United States–except in most workplaces. And as a widely circulated new study, published in Nature Climate Change last week, concludes, the chilly climate of many offices may reflect a problem that can’t be easily solved by simply adjusting our thermostats. Indeed, the study suggests that the […]
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Learning Management Systems and Training Resistance
Although training is now part of the culture of most contemporary workplaces, there are still some employees who resist training or resist training under specific circumstances. While it can be frustrating when employees refuse to participate in mandatory training, by analyzing their reasons for resisting training, organizations can gain insight into their workplace culture and […]
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Training Options for Your Customer Service Team
In 2012, the US Bureau of Labor Statistics reported that were more than 2.3 million customer service representatives across the United States. Most customer service representatives make less than $35,000 per year, but this in part reflects that fact that 1 and 5 customer service representatives work on a part-time basis. Customer service representatives work […]
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Responding to the Training Needs of EMTs
Emergency Medical Technicians (EMTs) have one of the most high-risk occupations in the United States. For only a fraction of the pay earned by other first responders, such as fire fighters, or emergency room doctors and even nurses, EMTs deliver vital medical services and often do so under highly perilous conditions. While their low compensation […]
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Learning Management Systems for Change Management
There is nothing that drives business more than a great, even revolutionary, idea. Failing to prepare one’s employees and clients for big changes, however, can be catastrophic, no matter how great one’s idea may appear on the surface. For this reason, managing change is essential and training is a key part of change management. A […]
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Training for Shift Workers
By definition, a shift worker is any worker who follows a work schedule that deviates from the typical 9 to 5 business schedule. Traditionally, nurses, doctors, pilots, flight attendants, security guards, fire fighters and truck drivers were among the most common shift work positions. Today, shift work is becoming increasingly common across sectors, including in […]
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Learning Management Systems for Any Attention Span
Earlier in 2015, Microsoft Canada’s consumer research division released a new study on attention spans. Based on a survey of 2000 adult respondents, the company’s researchers discovered that over the past 15 years, our attention spans have been plummeting at a rather alarming rate. Indeed, among the study’s most alarming observations is the fact that […]
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Never too Small to Adopt a Learning Management System
While learning management systems (LMSs) have been widely adopted by larger companies, to date, many very small companies, including family-owned businesses that focus on delivering a single product or service to people in a limited market and/or geographic area, remain reluctant to explore the benefits of LMSs. Ask our experts about the benefits of adopting […]
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Can and Should we Train Employees to Smile?
From time to time, a lone woman stands outside the steps of the New York Public Library’s main branch asking passing pedestrians a single question, “I’m looking for something – can you help me?” Anyone who stops receives the same reply, “I’m looking for the nearest smile!” While the lone woman outside the library appears […]
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UX: Lessons from Higher Education
In the late 1990s, colleges and universities across the United States, started to purchase subscriptions to learning management systems, such as Blackboard. At the time, the idea that an instructor might be able to post course outlines, assignments and articles online in a “virtual classroom” and even facilitate online dialogues was transformative. What few colleges […]
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Setting the Stage for Change
Anyone who has raised children knows that routine is an essential part of any household. Indeed, as much as children love surprises, whether or not they realize it, they also love routines. When routines are broken, the consequences can range from minor protest to total dysfunction. For this reason, parents frequently spend a great deal […]
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The Evolution of Games and Training
As discussed in several recent posts, gaming continues to impact education and training on a myriad of levels. Indeed, gaming is not only seen as a way to introduce learners to key concepts and hone technical skills but also as a way to keep our brains in top shape, making us better able to grasp […]
