Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
-
Learning and Development: 5 Tips for Setting L&D Goals
Learning and development has always been an important part of business success. Mandatory corporate training, professional continuing education, and mandatory upskilling all play into that. However, L&D can be so much more and it starts with setting the right L&D goals. With the right approach, you can use your learning and development platform to build […]
-
The Benefits and Disadvantages of Online Training Programs
Online training courses have become a standard resource for a number of students and professionals alike who are looking to further their career education. Of course, the same adaptability and flexibility of the Internet that makes it such a great resource for learning can also make things more complicated. There is such a thing as […]
-
Perfect Your Online Training: What Not to Do
The biggest online training mistakes are often the easiest to avoid, so long as you know what you are doing and you have a plan in place. Of course, this is where a number of people drop the ball. Instead of taking the time to plan an online training course, they simply throw some ideas […]
-
Online Training Mistakes: What They Are and How to Avoid Them
When you’re in charge of online learning, you have a lot of responsibility on your shoulders. One of the biggest reasons that trainees don’t succeed with online training, after all, is because they feel the courses aren’t properly designed or that the training itself was somehow limited in its offerings. It’s up to you to […]
-
5 Must-Know Tips for Successful Onboarding Training
Onboarding is such a vast, multifaceted process that it can be challenging to get everything in order and make sure that all the bases are covered. Unfortunately, many organizations don’t understand the right way to get things in order, or that they need to have an ‘order’ to things at all. The first impression of […]
-
7 Benefits of Using Sales Books to Train Your Team
When you’re tracking your sales team and looking for better ways to train them for improvement, you’ll probably come across tons of advice and recommendations. Everyone will want to tell you what worked for them or how they found a “foolproof” training tool that gets results. The Internet is a great resource, but because of […]
-
Sales Team Training: Top Five Sales Books Your Team Needs
Part of training a sales team effectively begins with knowing which resources are going to be most effective and offer the best results. In today’s sales environment, it is becoming increasingly competitive and teams are finding it much more difficult to reach their goals effectively. Finding a process that works can prove to be tricky, […]
-
Sales Team Training: Are You Overlooking Valuable Resources?
Training is a hot topic, and it seems like everyone has a different opinion on what they think is best for their sales team. Fortunately, there are so many resources out there that it’s easy for just about every team to find what they need. As a leader, it is your job to find the […]
-
Learning Management System Blog | LMS Articles | eLearning Whitepapers
Is Customer Support Incentivized to be Bad?
Have you ever experienced poor customer service or support? Something isn’t right with the product or service you bought. You sigh, steel yourself, and dial up the customer service phone number. Maybe you get lost in a convoluted voice menu. Maybe you get tired of waiting on hold after 10 or 15 minutes (or more). […]
-
How to Avoid These 10 Customer Service Fails
The customer experience with customer service is representative of the customer’s entire relationship with that company. Poor customer service can end that relationship and cost a business its reputation and revenue. Businesses should strive to offer quality customer service to keep their customers satisfied because a satisfied customer spreads positive word-of-mouth and propels the business […]
