Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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The Most Underrated Elements of a Quality LMS Platform
When you implement a new LMS platform, it’s easy to pay attention to the highlighted elements or areas you feel solely are most important. Things like the ability to shape course material, interactive elements, and the options to update graphics and other files are given the most attention. Additionally, the course exams and certifications are […]
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Too Many Jobs, Not Enough People
The job market has been insane, and we’re in for one of the most dynamic years on record. Let’s attempt to explain this in the best way we know how. The Great Resignation should be talked about first. This was when people all over quit their jobs, switched careers, or upgraded their jobs faster than […]
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The Kirkpatrick Model: An Overview of this Training Model
Building a more effective training system is critical. If you’ve identified breakdowns and bottlenecks preventing your learners from fully absorbing the information being presented, finding solutions to that problem should be a priority. In a perfect world, those solutions ensure that your learners are engaged and moving forward. With that being said, you also need […]
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The Signs of Ineffective Training
Ineffective training can cause serious problems for an organization. Employee training should deliver critical benefits. Your L&D initiatives should help you build a stronger, more resilient organization, avoid legal/compliance issues, and engage your employees. If your training efforts are not yielding those results, chances are good that they are ineffective. Get a 15-minute free consultation […]
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Addressing Your Organization’s Skills Gap: A Guide for Businesses
The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are seeing a shortfall of critical skills necessary for business processes and success, and are facing organization’s skills gap. There is a very good chance that your business falls within that […]
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The Role of OJT in Closing the Skills Gap
The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. It’s a very real situation, and it applies across most industries, as well. The good news is that on-the-job training, or OJT if you prefer, can help you close that […]
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
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Customer Service Training for Non-Service Employees: A Guide for Employers
Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact brand perception and value. The challenge is how to ensure that all employees understand their impact on the organization’s success. While soft skills training gets the eye roll, we know […]
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The Top L&D Mistakes to Avoid in 2021
Ask any learning and development professional and you’ll get the same answer – L&D can be incredibly challenging to get right. That’s because there are so many missteps and mistakes that can derail your efforts. It’s all too easy to start strong, only to find that your learning and development initiatives completely miss the mark. […]
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Important Things to Include in Your Customer Service eLearning Material
Customer service is more critical than ever before. And, with the increasing competition in all industries and verticals, it will only grow as we move into the rest of the 21st century. Preparing your team for this demand can be challenging, but eLearning can help. With a modern learning management system (LMS), it becomes possible […]
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Encouraging L&D Success: Turning Employees into Lifelong Learners
Learning and development (L&D) too often takes a backseat to performance management. The truth is that they’re two sides of the same coin. You cannot improve performance without learning and growth, and development does not occur without performance management. Employees who are lifelong learners will inevitably translate their experience and knowledge to productive outcomes for […]
