Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
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Linking Training to Business Results: Key Tips and Tricks to Boost Success
Learning and development (L&D) is a critical consideration for all organizations, regardless of size or industry. Without a robust L&D initiative, it is impossible to close skills gaps and compete against other businesses. Still, it is easy to lose sight of the bigger picture of linking training to business results amidst all the talk of […]
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Jumpstart Your Online Course Completion Rates: Tips for Accelerating Learner Success
courStruggling with low online course completion rates? You’re not alone. It’s a challenge that many other L&D and HR professionals struggle to overcome. The good news is that there are simple, effective ways to accelerate learner success and jumpstart stagnating completion rates. In this blog post, we will highlight seven tips to help you bump […]
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Understanding Common Mistakes When Developing Custom Training
Pre-made learning content can be an invaluable asset. It allows you to get your L&D efforts off the ground quickly, without the time and expense involved with creating custom training. However, despite that value, “boxed” content is only good up to a point. Eventually, you will need to create custom content for your learners. When […]
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Build a Stronger Brand with Training for External Stakeholders
Today, most organizations have in-house learning and development efforts. The vast majority of leaders understand the need for L&D and see the value of training their employees and managers. However, no business exists without the help of others outside the organization. Manufacturers work with suppliers and distributors, as well as retailers. Software developers work with […]
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How to Do L&D Right: A Guide for HR Professionals
Few initiatives are as central to business success as L&D. It’s a critical part of boosting morale and engagement, closing skills gaps, and developing your workforce. However, it’s also easy to get it wrong. This guide for HR professionals attempts to layout ideas L&D can take to improve their learning and development projects. Given the […]
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People Capability Development: Key Tips to Improve Your Results
What is it that makes someone admire an organization? Is it the ability to turn a profit? Is it how a company sets a particular strategy? If you were to ask most people what they admire most about some of the leading companies today, chances are good that the answers would trend toward the other […]
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Encouraging L&D Success: Turning Employees into Lifelong Learners
Learning and development (L&D) too often takes a backseat to performance management. The truth is that they’re two sides of the same coin. You cannot improve performance without learning and growth, and development does not occur without performance management. Employees who are lifelong learners will inevitably translate their experience and knowledge to productive outcomes for […]
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Empowering Employees with Learning: How Self-Assessed Learning Goals Fuel Success
Learning and development (L&D) is the other side of the performance management coin. Without both, employees are stuck. Growth and improvement become impossible. Self-assessment learning goals are a critical piece to standing up highly focused and productive teams. To develop an efficient, engaged team, though, you need to empower your employees. There are a myriad […]
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How to Create a Personal Development Plan
Learning and development (L&D) initiatives are critical to overall business success. However, all too often, we forget that L&D should actually focus on the learners rather than on preferred business outcomes. Yes, you need to teach X so the business can achieve Y, but your learners are the reason, the motive power within the organization, […]
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Engaging Learners in a Rapidly Changing World: Strengthening L&D from Home
It has historically been challenging to communicate the value and need for learning and development. That goes double for organizations with cultures that don’t value personal and professional development. However, the shift to remote work has ushered in new, unique challenges that all organizations must overcome. It’s a rapidly changing world and to engage learners, […]
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How to Create a Streamlined Approach to Learning and Development
Learning and development (L&D) is a critical element for business success. However, too often, businesses get it wrong. They take a piecemeal approach or shove L&D to the back burner so they can focus on mission-critical tasks, not realizing that learning and development is as crucial as anything else. The result here is a fragmented […]
