Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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The High Cost of Poor Customer Service
Poor customer interactions always come at a cost. While losing one customer may not be devastating to an organization, a class action lawsuit for discrimination can be. The challenge is how to avoid situations that can come back to negatively impact an organization. While the art of great customer service is something that can take […]
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Update on VR’s Education/Training Applications
Over the past twenty-four months, eLeap has reported on the many ways that virtual reality (VR) promises to transform education and training now and in the near future. Among other applications, VR promises to put learners into situations that would otherwise remain inaccessible (let’s say, Ancient Greece) or too dangerous to replicate (let’s say, a […]
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Harvest Season: Time for Farm Safety Training
Few people give much thought to farm safety, because to most people, farm work seems invariably safe. In reality, however, farmers and farmhands face myriad of on-the-job hazards from open and moving equipment to toxic chemicals. And harvest season, when many farmers and farmhands are working from sunup to sundown to bring in crops, is […]
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Top 10 Safety Courses – Safety Matters
Critical Workplace Safety Statistics You Need to Know The reality of workplace safety today: 5,283 workplace fatalities occurred in the United States in 2023 2.6 million workplace injuries and illnesses were reported in 2023 $176.5 billion – total cost of work injuries in 2023 Every 12 seconds someone is injured on the job in America […]
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Top Challenges Facing Small Business Owners
Running a small business can be the most liberating experience in the world. Whether you’re a one-man or one-woman operation, a family business, or an energetic young start-up spearheaded by a group of friends, small business life has much to offer and many rewards both in terms of professional growth and on the financial front. […]
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Training and Trust in Small Franchises
Fact: One of the top reasons employees go on the job market is lack of trust in their senior management. Fact: Only 40% of employees say they trust their management. Fact: The cost of employee turnover can be as high as 150% of an employee’s annual salary. Fact: Training is associated with increased employee trust […]
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No Business is too Small for Training
While large enterprises typically have well-established training programs, small business often offer little or no training to employees at all. In reality, whether you’re running a global enterprise with employees scattered around the globe or a mom-and-pop business in your backyard with just a few employees, training matters. The problem is that many small business owners falsely believe […]
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Competency Mapping – Roadmap for Workplace Success
According to Pattys Davis of Development Dimensions International (DDI), Jennifer Naughton of ATD (previously ASTD) and Bill Rothwell of Rothwell & Associates, “competencies encompass clusters of skills, knowledge, abilities, and behaviors required for people to succeed. In this case, it refers to success across jobs in workplace learning and performance.” What is Competency Mapping? Competency […]
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Small Businesses Face Growing Security Threats
Fact: 43% of phishing attacks target small businesses; this represents a 25% increase since 2011. News about cyber security breaches nearly always focuses on large-scale organizations, including major national retailers, banks, insurance companies and health care providers. In reality, however, small businesses are targeted by hackers everyday. While the smaller number of clients impacted means […]
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How to Foster the Learning Mindset
When it comes to training and development, most employers focus on immediate concerns—for example, ensuring their employees have the knowledge and skills needed to stay in compliance. Training and development, however, are about much more than ensuring employees can do the job at hand. On a broader level, training and development are about promoting what […]
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How to Write a Training Outline: Putting it All Together
In the first two articles of this series on how to write a training outline, I covered the six steps you should follow to ensure your training is well-organized and complete. In this final part of the series, I present how my leadership training outline might look as a fully developed training outline.When you go […]
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How to Write a Training Outline: Steps 4-6
In the first article of this series about how to write a training outline, I explained how useful the process is in making sure your training sessions are well-organized and well-received. I covered the first three steps of the process, including training basics, defining objectives, and nailing down both the purpose of the training and […]
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