The eLeaP Intelligence Hub
Better decisions for quality, training, and performance.
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MeToo Movement Fallout: The Good, the Bad, and the Ugly
When the #MeToo movement began gathering steam two years ago after media reports about sexual harassment perpetrated by what felt like a truly alarming number of men in powerful positions, it was easy to think things would change for the better for women. There are always skeptics about the potential for any movement to achieve […]
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Learning Management System Blog | LMS Articles | eLearning Whitepapers
Is Customer Support Incentivized to be Bad?
Have you ever experienced poor customer service or support? Something isn’t right with the product or service you bought. You sigh, steel yourself, and dial up the customer service phone number. Maybe you get lost in a convoluted voice menu. Maybe you get tired of waiting on hold after 10 or 15 minutes (or more). […]
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Learning Management System Blog | LMS Articles | eLearning Whitepapers
Leadership Everywhere: Start Taking Initiative Now
When you see a company’s primary leader being ousted due to some company failure or scandal such as the Wells Fargo fake account debacle, it’s easy to think to yourself, “Whew! I’m glad I’m not a leader!” Upon reflection, however, that’s a bit of a cop-out, isn’t it? If there’s one thing I’ve learned about […]
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Learning Management System Blog | LMS Articles | eLearning Whitepapers
Digital Transformation: The Why, How and Who
In case you haven’t noticed, the world has gone digital. We’re nearly two decades into the new millennium, which many are calling the Digital Era, and for good reason. It seems everyone is living more of their lives through digital channels, from researching product alternatives to making purchases of anything and everything. If your company […]
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7 Ways Micromanagement Negatively Affects Employees
Micromanagement typically has a negative connotation. Like bullies, micromanagers exert inappropriate influence over others through constant criticism and control by their excessive attention to small details. In time, negative effects of micromanaging on employee engagement and morale become apparent as productivity drops and turnover rises. The work environment created by micromanagement is inefficient and filled […]
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Handling Difficult Workplace Situations: Learning to Unhook
If you’re the kind of person who thinks of what you wished you would have said in a particular situation at work several hours or days after the confrontation, you’re not alone. It happens to more people than you think. When the interaction comes as a surprise or in the middle of a high-pressure time, […]
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Learning Management System Blog | LMS Articles | eLearning Whitepapers
Delivering Engaging Presentations
Maybe you have mastered your fear of public speaking and have managed to focus on all the key points you want to deliver to your audience. Unfortunately, this alone doesn’t ensure you will keep them captivated. Learn how to create visually engaging presentations and structure them in a way that keeps your team members curious […]
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Conducting Effective Performance Appraisals
Conducting performance appraisals is one of the most dreaded tasks among many managers. Besides the daunting amount of paperwork and planning, what are the best strategizes for providing feedback that is both encouraging and constructive? Preview video. The importance of providing effective feedback shouldn’t be underestimated. While everyone has areas for improvement, the proper delivery of […]
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How to Deal with a Bully in the Workplace: Employee Edition
Workplace bullying is on the rise, according to recent studies. An estimated 65 million Americans have had to deal with a workplace bully at some point in their career path. Employees can feel helpless when bullied in the workplace, for fear of it affecting their performance and possibly even losing their job if they speak […]
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Putting Manufacturing Safety Front-and-Center
Why be concerned about manufacturing safety if manufacturing is in decline? As many people know, manufacturing in the US has declined precipitously in the US since WWII, during which the percentage of the nonfarm workforce employed in manufacturing was 38% (source). When the war ended, that figure immediately declined to 30%, and then continued marching […]
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Does Diversity and Inclusion Training Work?
The hashtag #BlackLivesMatter spawned a movement in 2013 in the wake of the acquittal of George Zimmerman in the shooting death of African-American Trayvon Martin. Four more high-profile officer-involved deaths of black people occurred in 2014, including Michael Brown in Ferguson, Missouri (2014), Eric Garner in New York City (2014), Laquan McDonald in Chicago (2014), […]
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Creating a Positive Leadership Mindset for Organizational Change
In the course Creating a Mindset for Change, Laura Goodrich, Global Workforce Innovator, uses a methodology called “Seeing Red Cars” to help instill a leadership mindset that inspires positive change. This series will help you evaluate your recent accomplishments and strategize future goals to overcome any challenges. Preview video.
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