The eLeaP Intelligence Hub
Better decisions for quality, training, and performance.
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Labor Day and the State of the American Worker: Is Talent Management the Solution?
As many of us celebrate Labor Day it’s easy to chalk it up to another holiday that means a long weekend, but at its core, it’s about the American worker. The headlines pertaining to America’s workforce are mixed – some media outlets celebrate a significantly reduced unemployment rate from one that soared just a few […]
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Are You Making These Mistakes with Your Customer Service Training?
Is it really possible to train employees on providing top-quality customer service? We think so—look at companies like Apple. They provide extensive training to their employees, and the result is a floor staff that’s friendly, knowledgeable and enthusiastic. The problem with your customer service team may not be your employees, but instead may be your […]
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The value of simulations for healthcare eLearning
If you’re creating training or development materials for the healthcare industry, simulations aren’t just optional—at this point, with all of the available technology, combined with a lack of overall resources of the healthcare industry, simulations have become a necessity.
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Effectively Designing eLearning for a Global Audience
Our world is one that’s almost entirely impacted by globalization, particularly in terms of business and corporate organizations. Many companies have employees not just across the country, but across the globe, so how do you tackle the challenge of providing training and development that speaks to a diverse international audience? eLearning provides the perfect opportunity […]
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Best Practices For Healthcare Simulation In eLearning
What if you could practice surgical procedures, diagnose complex medical conditions, and respond to emergencies in a risk-free environment? Healthcare simulation technology makes it possible to do just that. From nursing to surgery, simulation has become an integral part of healthcare education, providing learners with the opportunity to acquire and refine their skills in a […]
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Why employee development is an ignored concept and what you can do about it
Employee development is one of the most overlooked and underutilized aspects of management and leadership, yet it can be one of the most valuable. It’s not just employees that see development training as a hassle—most managers also are unwilling to put the necessary time into the process, and the result is frustration on the part […]
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Top 5 tips for creating case studies that pack a punch
Are you tired of a portfolio of lackluster case studies that do little or nothing to grab your audience’s attention? If so, there’s no better time to learn how to craft a case study that packs a punch than now. Crafting a stand-out case study goes beyond simply outlining the problem and solution. A well-crafted […]
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Engaging eLearning: Include a case study
When you understand how adults learn, it allows you to create more effective eLearning training materials. One of the primary components that is important to understand in the adult learning process is that we want to learn in a way that we can then quickly apply to a real-world situation.
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Soft skills: An important challenge for today’s trainers
Soft skills are very unique in terms of how they are taught and learned. Unlike hard skills, which focus on ensuring an employee successfully masters a certain skill to directly apply in the workplace, soft skills are really all about changing an employee’s emotions, behaviors or reactive techniques. Soft skills are typically what employers are […]
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Socializing your eLearning
Social learning is becoming an increasingly relied-upon tool in the world of corporate eLearning. It provides unique opportunities for collaboration on a small, or even global, scale and it can provide excellent opportunities to develop skills and, in particular, problem-solving skills. Social learning is a prime way to make your corporate training and eLearning more […]
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The 5 Best Tips for Creating Case Studies that Pack a Punch
Case studies are an incredibly valuable component to add to eLearning, when they’re well-written, but how do you go about writing one that’s going to be both engaging and effective? You want the message to be powerful, and you want it to be something that resonates with employees in a way that’s going to have […]
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Customer service training tips from the Apple Playbook
Apple is a global powerhouse—the brand is instantly associated with positive feelings from consumers around the world. A large part of that success seems to be not just their innovative products, but also their dedication to customer service.
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