Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
-
Assessing the Trainers: Ensuring Your Trainers Can Achieve OJT Success Stories
Assessing the trainers might sound strange, though, as most organizations simply assume that other employees are willing and able to provide accurate OJT for new hires or are capable of training other employees in what they do. That is not always the case. One of the most crucial aspects of a successful on-the-job training program […]
-
Improving L&D Delivery to Increase Learner Engagement: Trends for 2021
Has your L&D engagement dropped with the move to remote work? You’re not alone. In fact, that lack of direct connection is one of the largest problems for learning and development initiatives around the world. Learner engagement has always been a great challenge for many organizations around the globe. Humans are social animals, and we […]
-
Tips to Help Assess Learning and Development Programs
How effective are your learning and development programs? That is a critical question, but many administrators cannot answer it. The reason? They are unsure how to assess their L&D programs’ effectiveness. To be fair, it can be challenging. There are so many parts to a learning and development program, so many different learners and potential […]
-
The Art of Setting Learning Objectives: Creating Measurable, Actionable Goals for Employees
Learning and development without objectives is fruitless. Objectives give meaning and context to the learner’s journey. They help organizations define the value of and ROI needed for L&D initiatives. However, setting learning objectives can be challenging. It requires understanding not just of the employee’s current role, but their existing knowledge, what they need to know, […]
-
What You Need to Know about Training Needs Analysis: Connecting the Needs of Learners and Businesses
In the wider discussion surrounding learning and development, there’s a lot of focus on the business’s needs and goals. That’s natural – the organization is at the center of the process. Or is it? A Training needs analysis is to look for company’s overall goals and milestones before making efforts on areas of training that […]
-
OJT Success: Building the Support Team You Need
On-the-job training or OJT is often seen as an informal process. In truth, it can be, but it does not have to be. In some cases, informal OJT efforts are all that might be needed – introducing a new employee to their daily duties does not require much in the way of formality, for instance. […]
-
Your Guide to Creating an Employee Development Plan That Works
An effective employee development plan prepare employees for unforeseen situations. It has great significance when it comes to the success of an organization. Once, employees came to work with a specific skill set and they might have remained at that level for much of their career. Today, things are different. Employers (and employees) demand more […]
-
Addressing Your Organization’s Skills Gap: A Guide for Businesses
The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are seeing a shortfall of critical skills necessary for business processes and success, and are facing organization’s skills gap. There is a very good chance that your business falls within that […]
-
The Role of OJT in Closing the Skills Gap
The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. It’s a very real situation, and it applies across most industries, as well. The good news is that on-the-job training, or OJT if you prefer, can help you close that […]
-
Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
-
How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
-
Customer Service Training for Non-Service Employees: A Guide for Employers
Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact brand perception and value. The challenge is how to ensure that all employees understand their impact on the organization’s success. While soft skills training gets the eye roll, we know […]
