Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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How to Get Employees On Board with Workplace Safety
Struggling to get your employees on board with workplace safety? Whether they fail to wear the required PPE, continually clutter up their workspace, fail to store chemicals safely, or something else, it all adds up to big compliance problems. That’s not just a black mark against your company – it means major risks for your […]
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Tips to Help Assess Learning and Development Programs
How effective are your learning and development programs? That is a critical question, but many administrators cannot answer it. The reason? They are unsure how to assess their L&D programs’ effectiveness. To be fair, it can be challenging. There are so many parts to a learning and development program, so many different learners and potential […]
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The Art of Setting Learning Objectives: Creating Measurable, Actionable Goals for Employees
Learning and development without objectives is fruitless. Objectives give meaning and context to the learner’s journey. They help organizations define the value of and ROI needed for L&D initiatives. However, setting learning objectives can be challenging. It requires understanding not just of the employee’s current role, but their existing knowledge, what they need to know, […]
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OJT Success: Building the Support Team You Need
On-the-job training or OJT is often seen as an informal process. In truth, it can be, but it does not have to be. In some cases, informal OJT efforts are all that might be needed – introducing a new employee to their daily duties does not require much in the way of formality, for instance. […]
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Addressing Your Organization’s Skills Gap: A Guide for Businesses
The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are seeing a shortfall of critical skills necessary for business processes and success, and are facing organization’s skills gap. There is a very good chance that your business falls within that […]
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The Role of OJT in Closing the Skills Gap
The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. It’s a very real situation, and it applies across most industries, as well. The good news is that on-the-job training, or OJT if you prefer, can help you close that […]
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
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Reporting and Administration Success: Key Reports and Why They Matter to Your Learning Management Efforts
A modern learning management system (LMS) offers streamlined access for learners, but also provides powerful tools for administrators. One of the most overlooked and misunderstood tools is the collection of reports available through your LMS dashboard. Using these reports correctly is the key to leveraging the system’s full capabilities and being able to manage your […]
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Expanding Your Gamification Strategy in 2021
According to Statista, the gamification market is expected to hit $4.91 billion in 2021. That’s a testament to many things, including its importance to your eLearning efforts. Now, combine that with the results of the COVID-19 pandemic and the fact that many companies are keeping the majority of their workforce remote for the remainder of […]
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How to Tell If Your eLearning Content is Engaging and What to Do If It Isn’t
eThere’s a great deal of focus on “engagement” within eLearning initiatives today. There’s a good reason for that – engagement is a critical consideration for success. If your eLearning content is engaging, learners are more likely to complete modules faster, retain information better, and be able to apply it in the real world. On the […]
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Content Creation and eLearning Success: What Makes “Good” Learning Content?
2020 saw eLearning really come into its own. With most teams working remotely, a modern, cloud-based LMS has become an even more critical element for businesses. However, no amount of connectivity or mobile-friendliness can make up for low-quality learning content. Quality content is vital for eLearning success, but this is where many L&D and HR […]
