Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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What You Need to Know about Training Needs Analysis: Connecting the Needs of Learners and Businesses
In the wider discussion surrounding learning and development, there’s a lot of focus on the business’s needs and goals. That’s natural – the organization is at the center of the process. Or is it? A Training needs analysis is to look for company’s overall goals and milestones before making efforts on areas of training that […]
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Addressing Your Organization’s Skills Gap: A Guide for Businesses
The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are seeing a shortfall of critical skills necessary for business processes and success, and are facing organization’s skills gap. There is a very good chance that your business falls within that […]
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
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Linking Training to Business Results: Key Tips and Tricks to Boost Success
Learning and development (L&D) is a critical consideration for all organizations, regardless of size or industry. Without a robust L&D initiative, it is impossible to close skills gaps and compete against other businesses. Still, it is easy to lose sight of the bigger picture of linking training to business results amidst all the talk of […]
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5 Tips to Increase OJT Training Program Success
Learning on the job – it’s something we all do to some extent. Whether it’s getting acquainted with the layout of the new place of employment, learning the ins and outs of a position, or something more formalized, learning takes place all the time. On-the-job training, or OJT for short, can be a critical element […]
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Reporting and Administration Success: Key Reports and Why They Matter to Your Learning Management Efforts
A modern learning management system (LMS) offers streamlined access for learners, but also provides powerful tools for administrators. One of the most overlooked and misunderstood tools is the collection of reports available through your LMS dashboard. Using these reports correctly is the key to leveraging the system’s full capabilities and being able to manage your […]
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The Most Critical Elements for a Successful OJT Program
On-the-job training, usually abbreviated as OJT, is one of the most important tools in your L&D arsenal. For most human beings, it is how we learn best (hands-on, involved in the process, and led by an experienced instructor). Additionally, there are many benefits to be gained by instituting a successful OJT program within your organization. […]
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Jumpstart Your Online Course Completion Rates: Tips for Accelerating Learner Success
courStruggling with low online course completion rates? You’re not alone. It’s a challenge that many other L&D and HR professionals struggle to overcome. The good news is that there are simple, effective ways to accelerate learner success and jumpstart stagnating completion rates. In this blog post, we will highlight seven tips to help you bump […]
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Expanding Your Gamification Strategy in 2021
According to Statista, the gamification market is expected to hit $4.91 billion in 2021. That’s a testament to many things, including its importance to your eLearning efforts. Now, combine that with the results of the COVID-19 pandemic and the fact that many companies are keeping the majority of their workforce remote for the remainder of […]
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Tips, Tricks, and Tools to Enhance Your OJT Program
On-the-job training (OJT) plays a central if often understated, role in the success (and failure) of organizations, large and small. Too often, it boils down to an employee taking action, another employee witnessing that action, and a checkmark being added to a box that basically says, “yes, this person understands what they are supposed to […]
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Key Tips to Drive Social Learning in a Remote Workforce
Humans are social creatures. We are hardwired for interaction. That is how we learn best – from one another, in an in-person environment. As the world has been turned upside down due to the pandemic, we have found that the way we learn needs to change too. There’s a rise in social learning in a […]
