Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
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Jumpstart Your Online Course Completion Rates: Tips for Accelerating Learner Success
courStruggling with low online course completion rates? You’re not alone. It’s a challenge that many other L&D and HR professionals struggle to overcome. The good news is that there are simple, effective ways to accelerate learner success and jumpstart stagnating completion rates. In this blog post, we will highlight seven tips to help you bump […]
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Key Tips to Drive Social Learning in a Remote Workforce
Humans are social creatures. We are hardwired for interaction. That is how we learn best – from one another, in an in-person environment. As the world has been turned upside down due to the pandemic, we have found that the way we learn needs to change too. There’s a rise in social learning in a […]
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Understanding Common Mistakes When Developing Custom Training
Pre-made learning content can be an invaluable asset. It allows you to get your L&D efforts off the ground quickly, without the time and expense involved with creating custom training. However, despite that value, “boxed” content is only good up to a point. Eventually, you will need to create custom content for your learners. When […]
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Build a Stronger Brand with Training for External Stakeholders
Today, most organizations have in-house learning and development efforts. The vast majority of leaders understand the need for L&D and see the value of training their employees and managers. However, no business exists without the help of others outside the organization. Manufacturers work with suppliers and distributors, as well as retailers. Software developers work with […]
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People Capability Development: Key Tips to Improve Your Results
What is it that makes someone admire an organization? Is it the ability to turn a profit? Is it how a company sets a particular strategy? If you were to ask most people what they admire most about some of the leading companies today, chances are good that the answers would trend toward the other […]
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Understanding the Five-Fold Strategic Role of L&D
Learning and development is a critical component of a successful organization. However, leaders all too often neglect L&D because they fail to understand just how it slots into achieving mission-critical goals and objectives. Understanding the five-fold strategic role of learning and development within your business will not only help ensure that L&D initiatives are seen […]
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How to Define Learner Personas and Goals When Creating a Training Plan
To create a successful learning and development strategy, you must put the learner first. While that seems like common sense, many HR departments and L&D developers fail to do so. Instead of prioritizing learner needs, they prioritize organization goals. Start with creating learner personas to help you focus your L&D initiatives. That’s understandable, at least […]
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Content Chunking: Tips to Accelerate Learner Success
When you think about learner success, what comes to mind first? Chances are good it’s something like completion rate, information retention, or the ability to apply lessons learned during training to an employee’s regular duties. All of those are correct. However, the challenge lies in achieving those optimum outcomes. Many L&D initiatives struggle when it […]
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How to Measure the Success of Your Training Initiatives
The only yardstick by which to measure the value of L&D is the success of your learners. Simply put, nothing else matters. If your learners are not able to retain the information being taught, or they are unable to apply those lessons in the real world, then your system is broken. The challenge here is […]
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Important Things to Include in Your Customer Service eLearning Material
Customer service is more critical than ever before. And, with the increasing competition in all industries and verticals, it will only grow as we move into the rest of the 21st century. Preparing your team for this demand can be challenging, but eLearning can help. With a modern learning management system (LMS), it becomes possible […]
