Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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PPE: Selecting the Right Suit for the Job
Knowing what to wear to work is never easy. In the business world, workers fret about the right choice of tie, suit, skirt or shoes. After all, selecting the right clothes can go a long way in terms of making a lasting impression on one’s clients. If you work around hazardous materials, however, knowing how […]
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The Impact of Training On Trends and Issues Impacting the Healthcare Industry
The healthcare industry is one facing constant changes and evolution, and this year is certainly no exception. Healthcare organizations from large to small are up against new regulations and government compliance challenges, issues regarding the creation of higher quality care balanced alongside shrinking budgets, and a lack of employees. While not every challenge and trend […]
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Look Up! Overhead Rig Safety
Overhead rig safety is something few people outside the construction industry ever think about–that is, until tragedy strikes. While rare, crane accidents do happen and when they do, the results are often fatal. In February 2016, a construction crane toppled over while being lowered by a crew working on a busy street in Lower Manhattan […]
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A Guide to Using Podcasts for Employee Training
What is a Podcast? Podcasting is becoming one of the most popular forms of media, and this concept is even drawing many celebrities into hosting their own, as opposed to the traditional radio or talk shows. How about using podcasts for employee training? Share with eLeaP or get some tips. What’s unique about a podcast […]
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Employee Orientation: Safety First!
In 2014, 3 million non-fatal workplace injuries and illnesses were reported, and 4,679 workers were killed on the job in 2014. The National Safety Council reports that someone is injured on the job every six seconds. These injuries and illnesses are no laughing matter – they cost American businesses $250 billion each year in medical […]
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When It’s Time to Say Goodbye: Managing Termination
The decision to terminate an individual’s employment carries with it the risk of many possible legal challenges. This is one case where you definitely want to make sure you’ve done your homework. Even just one wrongful termination can cause lasting damage to your company. Did you know that employee lawsuits against employers have risen by […]
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Stepping up to the Plate on Customer Service
Every company wants to be known for excellent customer service (download free customer service ebook), but when it comes down to it, very few can claim they’re truly stellar at it. Each year 24/7 Wall St. publishes the results of a customer service poll to find out which companies deserve to be in the Customer […]
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Calling all Leaders: When Harassment Rears Its Ugly Head
Make no mistake, harassment does rear its ugly head quite often, year in and year out in workplaces everywhere. The US Equal Employment Opportunity Commission (EEOC) is the federal agency tasked with fielding complaints, brokering settlements, and engaging in litigation related to charges of discrimination, which includes harassment. In fiscal year 2015 (Oct. 1, 2014, […]
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Customer Service Essentials for Your Summer Staff
Customer service positions—online, on the phone and in person—account for a large percentage of available summer jobs. While customer service positions are often assumed to be ideal for entry-level workers, this is not necessarily the case. Indeed, the assumption that new workers can be easily assigned to customer service positions presumes that customer service positions […]
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How to Manage “Screeners” in the Workplace
While people of all ages now spend much of the day on their smartphones, a recent study found that Generation Z, sometimes simply known as “screeners”, spend on average six hours per day using their smartphones. To be clear, smartphones use can also benefit employers. Indeed, as discussed in many previous eLeaP posts, the growing […]
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Doing the Right Thing: Ethics Training is More Important than Ever
The Ethics Resource Center in Washington DC has revealed some interesting and disturbing facts about ethics, or the lack of them, in the workplace. Of the 120 million who walk into a workplace each day, and over the course of a year, nearly half of them will have witnessed first-hand some kind of ethical breach. […]
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Information Security: You Can’t Afford to Ignore it
The statistics on identity theft are, frankly, pretty scary. According the US Department of Justice’s Bureau of Justice Statistics, in 2014 alone 17.6 million Americans were the victims of identity theft, meaning the unauthorized use or attempted use of an existing account, unauthorized use or attempted use of personal information to open a new account, […]
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