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  1. Content Libraries
  2. Occupational Skills
  3. Customer Service

Customer Service Training Courses

Library

  • Come Back to Work Safely: Sales Teams

    Come Back to Work Safely: Sales Teams

    37 minutes

    After having been shut down because of COVID-19, businesses are starting to reopen. This safety...

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  • Customer Service

    Customer Service

    22 to 32 minutes

    As you can imagine, customer service is critical in any sales or customer-facing position. Good...

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  • Contact Center: Beyond The Metrics

    Contact Center: Beyond The Metrics

    33 to 53 minutes

    Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...

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  • Contact Center: Speaking The Language

    Contact Center: Speaking The Language

    34 to 59 minutes

    Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...

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  • Managing Upset Customers

    Managing Upset Customers

    11 to 15 minutes

    Working with upset customers takes skill and finesse. With the right training, you can learn...

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  • Improving Customer Rapport

    Improving Customer Rapport

    9 to 13 minutes

    One of the most critical factors in cultivating successful business relationships is building customer rapport....

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  • Employee Motivation: Leading And Motivating Call Center Teams

    Employee Motivation: Leading And Motivating Call Center Teams

    15 to 17 minutes

    Studies show call centers have an annual turnover rate of 30% to 45%. This training...

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  • Improving Basic Selling Skills – Part 1

    Improving Basic Selling Skills – Part 1

    12 to 30 minutes

    This 3-part video series demonstrates a variety of sales techniques and presents them in an...

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  • Improving Basic Selling Skills – Part 2

    Improving Basic Selling Skills – Part 2

    12 to 30 minutes

    This is the second in a three-part video series compiling sales techniques in an easy-to-follow...

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  • Improving Basic Selling Skills – Part 3

    Improving Basic Selling Skills – Part 3

    10 to 28 minutes

    This is the final part of the three-part video series presenting sales skills from A...

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  • Customer Service: Skills Required

    Customer Service: Skills Required

    6 to 11 minutes

    American companies lose over $62 billion each year because of poor customer service. Here is...

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  • Customer Service: Reasons To Excel

    Customer Service: Reasons To Excel

    4 to 9 minutes

    Did you know 88% of U.S. adults are willing to pay more for a better...

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