Occupational Skills Training Courses
-
Electrical Safety: 2015 NFPA 70E Arc Flash Training
27 to 37 minutes
This Video On Demand provides an overview of the 2015 National Fire Prevention Association (NFPA)...
-
Applying Customer Service Skills Internally, Healthcare Version
19 to 29 minutes
Being treated badly or having to jump through hoops is no way for any customer...
-
Customer Service Gone Viral
16 to 26 minutes
Customers used to only tell a few friends about their experiences, but now reviews are...
-
Customer Service: So Help Me, Employee Edition
15 to 25 minutes
Handling difficult people can be a huge challenge for customer service representatives. But finding a...
-
Customer Service – Act To Solve Problems
4 minutes
Customer service is about solving problems and may require a little creativity. This video shows...
-
Customer Service – Acknowledge Every Customer
3 minutes
Customers should be your first priority. This video shows you the importance of recognizing your...
-
Perfecting The Customer Experience
31 to 39 minutes
The drive for convenience has changed in the past 30 years which means businesses must...
-
Customer Service: Make It Easy!
24 minutes
How many customers has your business lost due to disappointing customer service? Most customers stop...
-
Customer Service – Listen To Your Customers
4 minutes
Customers really want to be heard- the first time. This video demonstrates how to use...
-
4 Quick Tips On Gaining More Referrals Than You Can Handle
4 minutes
Learn four easy ways to gain more referrals in this session. This microlearning features a...
-
6 Phrases You Must Avoid When Speaking With The Decision Maker
3 minutes
There are certain phrases that are a real turn off for a decision maker. Learn...
-
Deliver Rich and Engaging Presentations
23 to 28 minutes
Not everyone is comfortable giving presentations, but sometimes it is part of the job. This...