Customer Service Training Courses
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Customer Service Recovery (HEARD) In 1 Minute
1-1 minute
Customer Service Recovery (HEARD) In 1 Minute About the Course Every customer-facing employee will encounter...
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Abusive Customers In 1 Minute
1 minute
Abusive customers may swear at you, call you names or even threaten you. This one-minute...
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Customer Win Back Techniques
9 minutes
Businesses rely on their customers to remain in business. Research shows businesses have a much...
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Customer Service: De-escalation Techniques For Difficult Customers
9 to 19 minutes
Retail workers regularly face high stress and emotionally charged situations. This video training explores customer...
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Stress Response (Fight, Flight, Freeze) In 1 Minute
1 minute
This one-minute video explains how to help overcome the natural stress response: Flight, Fight or...
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Taking Initiative
9 minutes
It’s a lot easier to sit in the back seat, or to procrastinate and let...
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Outbound Calling
10 minutes
Making outbound calls is an important part of commerce. Outbound calls are often made to...
