Customer Service Training Courses
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Customer Service: Communication
4 to 9 minutes
89% of shoppers are reported to have stopped buying from online stores after they experienced...
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Customer Service: Difficult Customers
6 to 11 minutes
The cost of getting a new customer is seven times more expensive than retaining an...
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Customer Service – 10 Parts
28 to 38 minutes
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
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Customer Service – Cutting Corners
1 to 2 minutes
This course shows customer service reps how cutting corners becomes a damaging viral video, compared...
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Customer Service – The Invisible Customer
2 minutes
This video starts with an example of how a customer, when ignored by a store’s...
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Remarkable Customer Service
28 to 36 minutes
The key difference between a thriving company and a struggling company is their quality of...
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Customer Service – Are You With Me?
3 minutes
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
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Customer Service – I’m Right, You’re Wrong
3 minutes
This microlearning provides an example of how engaging in an argument with a customer can...
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Patient Care: Treat ‘Em Like Dogs
14 to 24 minutes
This online training video educates viewers on the importance of customer care in the medical...
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Award Winning Social Media Interactions
10 minutes
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
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A Mindset For Superior Service
23 to 43 minutes
Providing great customer service, for external and internal customers, requires a mindset for superior service....
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Improving Internal Customer Service
21 to 61 minutes
Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...
