Customer Service Training Courses
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Customer Service – Listen To Your Customers
4 minutes
Customers really want to be heard- the first time. This video demonstrates how to use...
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Customer Service – Service Delayed Is Service Denied
3 minutes
Watch how not delivering “service on time” turns into an entertaining – but damaging –...
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Customer Service: Make It Easy!
24 minutes
How many customers has your business lost due to disappointing customer service? Most customers stop...
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Customer Service – Acknowledge Every Customer
3 minutes
Customers should be your first priority. This video shows you the importance of recognizing your...
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Customer Service – Observe The Difference In Every Customer
3 minutes
Every customer is unique; the key is to not treat every customer the same. This...
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Applying Customer Service Skills Internally, Healthcare Version
19 to 29 minutes
Being treated badly or having to jump through hoops is no way for any customer...
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Customer Service Gone Viral
16 to 26 minutes
Customers used to only tell a few friends about their experiences, but now reviews are...
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Customer Service: So Help Me, Employee Edition
15 to 25 minutes
Handling difficult people can be a huge challenge for customer service representatives. But finding a...
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Customer Service – Are You With Me?
3 minutes
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
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Customer Service – Act To Solve Problems
4 minutes
Customer service is about solving problems and may require a little creativity. This video shows...
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Customer Service – The Invisible Customer
2 minutes
This video starts with an example of how a customer, when ignored by a store’s...
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Identifying Customer Types
22 to 26 minutes
Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor...