SALES AND SERVICE FEATURED TRAINING VIDEOS

Scaling A Business: Sales and Marketing Strategies

This course on sales and marketing strategies features successful business leaders from well-known companies sharing some of their secrets to success. This course helps you think of who your audience is, how to satisf... [Read more]

Selling Skills from A to Z: 26 Skills to Improve Telesales and Customer Service

Are you ready to get the most out of your customer interactions?  This online training video helps you improve your inbound or outbound sales calls with a number of quick tips to improve your communication with custo... [Read more]

Five Forbidden Phrases

This online video training educates viewers on the potential risks of negative phrases to customer relationships. Viewers learn how to better choose their words when speaking with the public. This training t...

Listening Skills to Improve Engagement

The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. Good listening skills are not natural for human beings; the human brain...

Questioning Techniques to Determine Needs

Questions are important tools in problem-solving, yet most people do not think about them, nor do they know how to ask them properly.  Questions are all about seeking information; this video gives you seven...

Sales Calls: Staying Customer Focused

Integrity, trustworthiness and caring for the customer's needs first are a large part of being a good salesperson, but this may not be enough to close the deal.  Learn the seven basic components of successf...

Customer Service and Sales: Working as a Team

Most people agree organizational "silos" lead to a myriad of issues. The question becomes what are you going to do to tear down the walls and start working as a team? This online training helps organizations...

Six Cardinal Rules of Customer Service (3.0)

Because customer service is the face of most businesses, well-trained customer service employees can be a company's greatest asset. This step-by-step training video shows workers simple communication techniq...

Business Friendly Customer Service

Businesses lose millions of dollars every year because of poor customer service. The Telephone Doctor presents this Video On Demand training and explains how to provide personal, caring and friendly customer...

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