SALES AND SERVICE FEATURED TRAINING VIDEOS

Cold Calling - How to Open Your Call

Training Time: 3 minutes Language(s):English Video Format: High Definition If you don't open your ... [Read more]

Scaling A Business: Sales and Marketing Strategies

This course on sales and marketing strategies features successful business leaders from well-known companies sharing some of their secrets to success. This course helps you think of who your audience is, how to satisf... [Read more]

3 Powerful Tips For Setting Appointments On The Telephone

Training Time: 3 minutes Language(s): English Video Format: High Definition

You don’t sell your product you sell the appointment. Learn exac...

6 Phrases You Must Avoid When Speaking With The Decision Maker

Training Time: 3 minutes

Language(s): English

Video Format: High Definition

There are certain phrases ...

5 Prospecting Mistakes to Avoid

Training Time: 4 minutes

Language(s): English

Video Format: High Definition

A lot of tip...

4 Quick Tips On Gaining More Referrals Than You Can Handle

Training Time: 4 minutes

Language(s): English

Video Format: High Definition

Learn four e...

Customer Service - Listen To Your Customers

Training Time: 4 minutes Language(s): English Customers really want to be heard- the first time. This video demonstrates how to use your listening skills to provide great...

Customer Service: So Help Me, Employee Edition

Training Time: 15 to 25 minutes Language(s): English Handling difficult people can be a huge challenge for customer service representatives. But finding a way to work the...

Customer Service Gone Viral

Training Time: 16 to 26 minutes Language(s): English Customers used to only tell a few friends about their experiences, but now reviews are posted all over the internet. ...

Applying Customer Service Skills Internally, Healthcare Version

Training Time: 19 to 29 minutes Language(s): English Being treated badly or having to jump through hoops is no way for any customer to be treated, including your co-worke...

Five Forbidden Phrases

This online video training educates viewers on the potential risks of negative phrases to customer relationships. Viewers learn how to better choose their words when speaking with the public. This training t...

Listening Skills to Improve Engagement

The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. Good listening skills are not natural for human beings; the human brain...

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