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Currently browsing "Call Center Training"

With a major increase in the expectations of the customers, it has become highly important for the managers to conduct call center trainings from time to time. See how the right call center training can impact the bottom-line.

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  • Call Center Training

    Avoid a Call Center Disaster with These Tips

    Greter Sierra

    November 26, 2014

    3 min read

    Avoid a Call Center Disaster with These Tips

    We’re right in the midst of the holiday season and while for some people that can mean decorations, parties, and gatherings with families, for business leaders it can mean a time wrought with anxiety because this busy, hectic, and stressful time of year can lead to customer service disasters.

    Continue reading

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