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What is your company’s approach to new technologies like AI (artificial intelligence)? There are those that want to be on the leading edge, which is easy for companies that have the resources to be early adopters. Other companies take a more cautious approach, waiting to see how a technology develops and matures or becomes more affordable, thereby hoping to be fast followers who jump on the bandwagon at a time that makes more sense to them. Continue reading
Learning and training departments in businesses around the country often have one or more team members who are very creative, but when it’s the boss who is one of the creative types, it can make for a challenging work environment. After all, it can be hard to keep up with the too-many-new-ideas boss, which some refer to as “shiny object syndrome” or “high idea productivity.” You can come out of a meeting with several new initiatives and then by the time you get back to your desk there’s an email from the boss with yet another idea. This kind of rapid shifting and reshuffling of priorities can make your head spin. Rather than driving yourself crazy trying to stay on top of a constantly changing to-do list, it’s time to engage in some specific managing-up techniques to reign in your boss and preserve your own sanity. Continue reading
Meaningful work is one of the top most important factors cited by employees when it comes to job satisfaction and engagement and has been found to outweigh the importance of expected pay. Work plays a critical part in how people define themselves, so it is to be expected that they will look to their jobs as a source of meaningfulness. Meaningfulness, for employees, is about finding a connection to humanity through their work. Companies can promote this by establishing a culture of ethics, morals, and corporate social responsibility that combines an employee’s personal values and work life together.
Learning management systems (LMSs) can offer libraries of training and development modules for your employees, giving them the relevant content they need to perform their jobs at top levels. An LMS engages employees, increases productivity, and increases revenue. It helps you attract and retain high-quality employees while allowing you to contribute to their career development.
Poor relationships between managers and employees can cause dissatisfaction at work. You know that pit in your stomach you get on Sunday night? Well, you may not get it now, but I bet at some point in your life you have if you’ve been stuck in a terrible job.
When you’re burned out, you’re more than tired or stressed. You’re emotionally exhausted and ineffective in your job. You may start seeing cynicism creeping into your daily routine, and you just can’t shake it. Taking one or two days off doesn’t solve your mood either.
The customer experience with customer service is representative of the customer’s entire relationship with that company. Poor customer service can end that relationship and cost a business its reputation and revenue. Businesses should strive to offer quality customer service to keep their customers satisfied because a satisfied customer spreads positive word-of-mouth and propels the business forward. A well-trained and pro-active customer service team, along with effective policies and technology, are important in avoiding customer service failures that could ultimately lead to a business closing.
If you work in the healthcare sector in any capacity, it is essential to understand the Health Insurance Portability and Accountability Act, otherwise known as HIPAA, and to ensure that all your employees also understand HIPAA’s complex rules. HIPAA guidelines exist to ensure the security of healthcare information (e.g., confidential patient records). Unfortunately, following the guidelines is easier said than done, which is why HIPAA training is not only recommend but should be a considered a critical part of any health care practice. Continue reading
Professional development keeps your employees up-to-date with current trends and skills, which not only helps your employees but also benefits your company. Helping your employees train for positions with greater responsibility or skills also helps your employees while grooming them for future leadership positions. Professional development helps you stay competitive, helps you retain your best employees, and helps you attract top-notch talent.
Providing employees with top notch training keeps businesses competitive and helps them grow. However, just like no two businesses are the same, training and development programs are not one-size-fits-all. Learning managers are tasked with developing training initiatives that address the unique training needs of their organizations. Below are some of the ways companies can ensure the efficiency and flexibility of their training processes.