Prioritize Service Industry Training Before It’s Too Late

Two years ago, fans of the fast-food chain Chipotle found themselves locked out. That’s because several Chipotle locations were forced to shut down after a major food E. coli outbreak. The outbreak not only caused many customers to fall ill but also had a huge impact on Chipotle’s earnings and reputation. Indeed, Chipotle, which had gained points for doing fast food fresh, suffered two contaminations in two months.  The closures, lost revenue, and brand damage were a warning to other service industry providers that failing to properly train and monitor workers can and does come at a very high price. Until recently, it seemed that the chain had recovered. Then, in late July, reports circulated that Chipotle had closed another restaurant in Virginia after several customers fell ill. Once again, the company’s stocks immediately took a huge nosedive. 

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5 Reasons to Embrace Mobile Learning Now

Now that “flippy phones” have been replaced with smart phones, there is no question that moving forward, eLearning will increasingly take place on mobile devices, including both phones and tablets. The reason why mobile learning continues to gain ground, however, is based on much more than the growing accessibility of mobile devices. Below are just five reasons why we continue to see a shift from eLearning on computers to mobile learning or mLearning. Continue reading

Training is Needed to Scale Up Digital Skills

Looking around your workplace, it may appear that everyone on staff is now a digital native. In fact, if you’re a manager, your biggest challenge may be peeling your employees away from their phones, tablets and computers long enough to have a meaningful face-to-face meeting. The situation is so dire, some senior managers have even resorted to forcing employees (at all levels) to check their electronic devices at the door when they hold meetings. But don’t kid yourself–employees who know how to text or waste time playing Candy Crush on their phone are not necessarily digitally savvy. In fact, most of these employees are simply digitally distracted.  This means that organizations now face a growing challenge: How to scale up digital skills within one’s established talent pool. Continue reading

Google Glass 2 Supports Augmented Reality Training

Over the past two years, eLeaP has published several posts on how augmented reality (AR) will soon transform workplace training. As most of these posts have also noted, however, we have yet to find the equipment needed to truly usher in an era of AR-based training. This week, Google announced that despite abandoning Google Glass in 2015, it was rolling out a new version of Glass and this time, it was targeting workers, specifically workers who need to be hands-free on the job. Today’s post examines how AR-based learning will get a huge boost with Google Glass 2 now on the market.  Continue reading

Observation Checklists Support Manufacturing Safety

Manufacturing work comes with many hazards. Depending on the type of workplace, workers can face myriad of hazards from chemical spills to forklift topples. This is why the Occupational Safety and Health Administration (OSHA) requires all manufacturing businesses to comply with a long list of safety standards. The challenge, of course, is keeping on top of the OSHA’s ever expanding list of requirements. While some businesses hire outside consultants, this is rarely necessary. By deploying observation checklists, such as those available through eLeap’s online learning management system, businesses large and small can ensure they are in compliance with OSHA standards and more importantly, doing everything possible to ensure the safety of their employees. Continue reading

Using Observational Checklists to Evaluate HVAC Trainees

If your organization trains workers to oversee heating, ventilation, and air conditioning (HVAC) units, it is critical that your training meets the very highest standards. HVAC specialists are responsible for installing, repairing, and maintaining HVAC units in residential and commercial spaces, as well as analyzing air quality, humidity levels, and temperature control measures. This means they must understand the fundamentals of heating and refrigeration systems, the science of climate control, and all the ins and outs of thermostats and ducts and how these things operate in different types of buildings. Using observational checklists is one way to ensure your HVAC trainees and anyone in your organization with HVAC responsibilities is well-trained and up-to-date in their knowledge and understands how to operate HVAC units in a manner that puts both safety and comfort first. 

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Observational Assessments in the Health Care Sector

By definition, an observational assessment is any assessment that entails obtaining evaluative information through a form of direct observation. To be clear, observational assessments are used across sectors and with learners of all ages in both educational and workplace settings. For a variety of reasons, however, observational assessments are especially important in the health care sector and are used extensively in medical and nursing faculties and other health care sector training contexts. Indeed, many educators in the health care sector maintain that observational assessments are the most valuable way to evaluate the knowledge and skills of medical professionals in training. 

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Training Solutions for Summer Downtown

It might be July, but that’s no reason to put your training efforts on hold. Indeed, in some sectors, summer is an ideal time to scale up training efforts and keep employees learning and growing on the job. Rather than have your employees sit idle as business slows, make the most of any extra time by asking them to complete refresher courses on key skills or courses designed to help them cross-train.  The bottom line is that summer training initiatives can keep employees engaged and strengthen your team to help tackles challenges over the year ahead. Continue reading

Diversity Training for Pride Month

June was once time for Pride Day but as the lesbian, gay, bisexual and transgender (LGBT) community continues to make gains politically and in the workplace, June is now time for Pride Month. For many workplaces, this means June is also an ideal time to scale up diversity training. How common is diversity training on LGBT issues? According to the Human Rights Campaign (HRC), over half (52%) of Fortune 500 companies now offer training on sexual orientation issues and 42% of Fortune 500 now offer training on gender identity and expression issues but as the HRC’s 2017 Corporate Equality Index reports, training on gender identity and expression is also on the rise.  Continue reading

Avoid Big Fails on the Training Front

Organizations spend millions of dollars every year on training. Unfortunately, many of these training initiatives fail. While Mark Zuckerberg and Facebook may embrace the motto “move fast and break things,” failing isn’t always good for business. Indeed, failed training programs can lead to lost revenue and talent. While it is difficult to determine the total value of these losses, a 2016 article in the Harvard Business Review reported, “American companies spend enormous amounts of money on employee training and education—$160 billion in the United States and close to $356 billion globally in 2015 alone—but they are not getting a good return on their investment. For the most part, the learning doesn’t lead to better organizational performance, because people soon revert to their old ways of doing things.” Today’s post outlines just some of the  most common reasons workplace training programs fail and explores how to avoid big fails and big losses Continue reading