Learning Management & Talent Development Insights
Latest trends, ideas and reports in the world of talent development, learning management and edtech
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What You Need to Know about Training Needs Analyses: Connecting the Needs of Learners and Businesses
In the wider discussion surrounding learning and development, there’s a lot of focus on the business’s needs and goals. That’s natural – the organization is at the center of the process. Or is it? Increasingly, we’re finding that while the organization does get the spotlight, increasingly it should share the attention with the learner. In […]
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OJT Success: Building the Support Team You Need
On-the-job training is often seen as an informal process. In truth, it can be, but it does not have to be. In some cases, informal OJT efforts are all that might be needed – introducing a new employee to their daily duties does not require much in the way of formality, for instance. However, that’s […]
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Your Guide to Creating an Employee Development Plan That Works
Once, employees came to work with a specific skill set and they might have remained at that level for much of their career. Today, things are different. Employers (and employees) demand more dynamism in the relationship. This is exemplified in many ways. For instance, today’s employees expect their employers to provide them with development and […]
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The Power of Social Learning in Today’s Workplace
When you think of learning in the workplace, chances are good you picture something formalized. An employee uses the learning management system to complete a course, for instance. Or maybe you think of a new hire shadowing someone more experienced as they learn the ropes. Those are certainly valid examples of learning, but, today, there […]
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Addressing Your Organization’s Skills Gap: A Guide for Businesses
The term “skills gap” has become something of a catchphrase today. However, that does not rob it of its meaning or value. Many industries are seeing a shortfall of critical skills necessary for business processes and success, and there is a very good chance that your business falls within that group. Closing the skills gap […]
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The Role of OJT in Closing the Skills Gap
The skills gap – no matter what your industry might be, chances are good you’ve heard about the lack of access to qualified, skilled professionals. It’s a very real situation, and it applies across most industries, as well. The good news is that on-the-job training, or OJT if you prefer, can help you close that […]
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. However, there is often a breakdown here. Customer service representatives do not always embody those values, which drives negative customer interactions, reduced satisfaction levels, increased complaints and escalations, and other […]
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Customer Service Training for Non-Service Employees: A Guide for Employers
Every employee in your organization is a representative of your brand. Their interactions while on the job, as well as in their personal lives, impact brand perception and value. The challenge is how to ensure that all employees understand their impact on the organization’s success. One option is to provide training across the board. Essentially, […]
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Linking Training to Business Results: Key Tips and Tricks to Boost Success
Learning and development (L&D) is a critical consideration for all organizations, regardless of size or industry. Without a robust L&D initiative, it is impossible to close skills gaps and compete against other businesses. Still, it is easy to lose sight of the bigger picture amidst all the talk of reporting and content creation. What is […]
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5 Tips to Increase OJT Training Program Success
Learning on the job – it’s something we all do to some extent. Whether it’s getting acquainted with the layout of the new place of employment, learning the ins and outs of a position, or something more formalized, learning takes place all the time. On-the-job training, or OJT for short, can be a critical element […]
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Reporting and Administration Success: Key Reports and Why They Matter to Your Learning Management Efforts
A modern learning management system (LMS) offers streamlined access for learners, but also provides powerful tools for administrators. One of the most overlooked and misunderstood tools is the collection of reports available through your LMS dashboard. Using these reports correctly is the key to leveraging the system’s full capabilities and being able to manage your […]
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