About: Shacoya Jacobs

Shacoya Jacobs is a writer and location independent professional. She holds a Master of Business Administration in Human Resources. She researches and writes for Human Resources firms providing solutions and services for small to medium-sized businesses.

Understanding Meaningfulness in the Workplace

Meaningful work is one of the top most important factors cited by employees when it comes to job satisfaction and engagement and has been found to outweigh the importance of expected pay. Work plays a critical part in how people define themselves, so it is to be expected that they will look to their jobs as a source of meaningfulness. Meaningfulness, for employees, is about finding a connection to humanity through their work. Companies can promote this by establishing a culture of ethics, morals, and corporate social responsibility that combines an employee’s personal values and work life together.

Continue reading

5 Tips for Creating Engaging Compliance Training

Compliance training is essential for every organization. It is not uncommon for compliance training to be treated as a burden, and this view often leads to ineffective training and failure. Companies become better and more profitable organizations when they view compliance training as an opportunity to equip their employees with the necessary skills to handle complex laws and regulations and perform their jobs more efficiently and safely. Engaging and effective compliance training helps mitigate risks to avoid violations or penalties. Here are five tips to help create engaging compliance training.

Continue reading

How to Have a Great Company Culture for Remote Workers

Remote work is becoming increasingly common and with it comes the challenge of creating a company culture that keeps all its team members motivated and productive, particularly remote employees. Companies that fail at keeping top remote talent or seeing the value of remote employees often do so because they haven’t altered their organization to accommodate their remote workers.  Companies that are successful at creating a remote friendly culture tweak traditional approaches to communication, hiring, and team interactions.

Continue reading

Team Leadership Trends to Take into 2019 and Beyond

For team leaders, it’s important to be able to stay on top of leadership trends and predictions to figure out ways they can keep up with or stay ahead of the changes happening around them. This gives them the advantage of figuring out why their teams aren’t motivated, have high turnover, or fail to attract top talent. Adopting an agile approach to team management can help identify ways businesses can leverage potential threats and opportunities associated with increasingly accelerated changes in technologies and the needs and demands of clients/customers to build and maintain teams that are willing and prepared to meet those challenges.

Continue reading

How to Avoid These 10 Customer Service Fails

The customer experience with customer service is representative of the customer’s entire relationship with that company. Poor customer service can end that relationship and cost a business its reputation and revenue. Businesses should strive to offer quality customer service to keep their customers satisfied because a satisfied customer spreads positive word-of-mouth and propels the business forward. A well-trained and pro-active customer service team, along with effective policies and technology, are important in avoiding customer service failures that could ultimately lead to a business closing.

Continue reading

8 Ways to Make Corporate Training More Effective

Providing employees with top notch training keeps businesses competitive and helps them grow. However, just like no two businesses are the same, training and development programs are not one-size-fits-all. Learning managers are tasked with developing training initiatives that address the unique training needs of their organizations. Below are some of the ways companies can ensure the efficiency and flexibility of their training processes.

Continue reading