E-Learning Courses Careershorts

Course

Highlights

Instructor: Juanita Ecker, Founder, Professional Image Management

• Negotiating the table setting
• The rules of silverware, napkins and bread plates
•  Dining do’s and taboos
•  Mastering dining dilemmas
• The American and Continental style of dining

Instructor: Juanita Ecker, Founder, Professional Image Management

• Inviting a client for a business meal
• Host and guest responsibilities before, during, and after the meal
• Ordering wine and drinking alcohol with the meal
• The protocol for seating guests
• Entertaining over breakfast, at a lunch buffet or in your corporate cafeteria

Instructor: Juanita Ecker, Founder, Professional Image Management

• The impact of first impressions
• Why your image and appearance matter
• Image grooming tips for men and women
• The Professional Style Scale – the 4 levels of dress
• The message of clothing – authoritative to approachable
• The pitfalls when putting together a business casual wardrobe

Instructor: Juanita Ecker, Founder, Professional Image Management

• Gestures for business introductions in the U. S. and abroad
• Handshakes and business card exchange
• Eye contact, personal space and touching
• Positive and negative body language signals
• Offensive gestures around the world

Instructor: Kari Heistad, Founder and CEO, Culture Coach International

• Defining “East” and “West”
• Eastern vs. Western Cultural Overview
• Making a Good First Impression: Introductions, Greetings and Understanding Names
• How to Conduct Successful Cross Cultural Meetings
• Eastern and Western Communication Styles
• Cross Cultural Negotiation Tips

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

• Create interest and keep the attention of your audience
• Establish rapport and credibility with small and large audience
• Overcome bad habits quickly and minimize nervousness
• Create powerful openings and closings your audience will remember
• Structure your presentations for maximum impact
• Get your major points across fast at just the right time in your presentation
• Overcome anxiety and project confidence through the skilled use of body language
• Connect emotionally and intellectually with your audience

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

• Influence others even without formal authority
• Get people to open up to you
• Build rapport quickly even with challenging individuals
• Establish credibility and structure a powerful message
• Communicate with confidence and clarity
• Gain buy-in and support for your ideas
• Win hearts and minds for a cause you support
• Change people’s minds and influence their behavior

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

• Understand the anatomy of a difficult conversation
• Prepare effectively for a difficult conversation
• Craft a clear objective to make your conversations stronger and obtain results
• Confidently confront unacceptable behaviour in others
• Deal with emotional outbursts and negativity in conversations
• Ask questions that build receptivity and trust
• Adjust your vocal tonality
• Use body language to send a message of compassion, empathy and respect
• Summarize your conversations for maximum impact and positive conclusions

Instructor: Moshe Cohen, President, The Negotiating Table

• Become more persuasive by listening objectively to all points of view in a conflict
• Negotiate effectively by understanding the interests that motivate people
• Create value by generating creative options and compromises for resolution
• Avoid uncomfortable surprises by preparing for your negotiations
• Develop mutually respectful relationships as you negotiate at work
• Deal well with people who have different negotiating styles
• Conclude negotiations successfully with clear and durable agreements

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

• Know when to give feedback
• Learn the seven “Characteristics of Helpful Feedback
• Recognize when feedback is understood
• Make it easy for others to accept feedback
• Choose appropriate language for feedback
• Use nonverbal signals to support effective feedback

Instructor: Nancy Flynn, Founder of The Business Writing Institute™ and The ePolicy Institute™, Bestselling Author

• Gain command of the real rules of grammar.
• Eliminate mistakes that confuse readers, undermine credibility, and derail careers.
• Master proven principles of style and clarity.
• Adopt the ABCs of effective writing.
• Overcome fears, apprehensions, and insecurities about writing.
• Proofread painlessly and edit effectively.
• Produce business documents that really work.
• Position yourself as a detail-oriented communicator.

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

• Write letters that partner with readers to achieve maximum results for you, the reader, and the company
• Decide when to write, when to call, and when to e-mail
• Organize for maximum clarity
• Write an introduction that increases impact
• Write a closing that achieves your objectives
• Apply the skills to letters of request, response, apology, bad news, and persuasion

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

• Decide what is and is not appropriate for email messages
• Follow good business email etiquette
• Write a clear, meaningful subject line
• Organize so the message is clear
• Use appropriate tone and formality
• Close effectively
• Write effective emails to respond, request, persuade or to communicate business problems

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

• Pre-write: Prepare the memo
• Write the parts of the memo
• Use practices that present memos clearly
• Use simple, straightforward sentences and vocabulary
• Edit and proofread the memo
• Write five memo types: directive, informational, persuasive, presenting results, presenting solutions to problems

Instructor: Robert Craig Hogan, Ph.D., Director, the Business Writing Center

• Prepare notes.
• Organize the Writing.
• Introduce the Content.
• Present explanations in clear sections.
• Create lists.
• Present information in tables.
• Write clear, complete explanations
• Write conclusions that have impact
• Write clear, effective paragraphs, sentences, and words.
•  Prepare a Polished, Correct Final Report

Instructor: Katherine Poehnert, Certified Genos® Emotional Intelligence Consultant

• What emotional intelligence is
• Why it is important
• What you can do to improve yours

Instructor: Betty LeMarr, President, Nadisa Associates

• How to overcome stereotypes about others and avoid unthinkingly applying your innate frame of reference to people and things
• How to recognize and leverage cultural value differences to build a springboard for cooperation
• Seek to understand personal style differences and treat others the way ‘they’ want to be treated

Instructor: Moshe Cohen, President, The Negotiating Table

• Understand the value of influence in getting things done
• Persuade people more effectively by understanding the levers of influence
• Negotiate with others  to get your mutual interests met
• Influence people by leading them toward a shared vision
• Listen more carefully to hear the interests that motivate others
• Communicate in a clear, concise, and inspiring manner
• Increase your influence by managing people’s emotions more effectively

Instructor: Joshua Waldman, Founder of CareerEnglightenment, Nationally Known Blogger and Trainer

• Why your first impression is likely to be an online impression
• The importance of your personal brand
• The elements of a successful LinkedIn profile
• A 4 step method for getting job interviews fast through social media

Instructor: Jane Cranston, Managing Director, ExecutiveCoachNY.com

• Become aware of the many aspects of networking
• Develop a networking strategy incorporating all aspects
• Learn what to do before, during and after a networking event
• Understand the role of social networking
•  Know the one question you should never ask when networking and the inquiry you should always make

Instructor: Kelly Ke, Founder, BCCG

• What self-promotion is and what it can give you
• Five self-marketing tips that will sell you and your ideas
• Counterproductive cultural inclinations that will limit your success

Instructor: Dr. Paul Powers, consulting management psychologist, best-selling author

• Four stages of team development
• Three commonly found types of work teams
• How to Diagnose Team Performance Issues
• Four personality and behavioral variables that affect team work
• Preferred formal and informal team building techniques

Instructor: Peter Turla, Former NASA Rocket-Designer, President, the National Management Institute

• Get more done and have more free time
• Accomplish high-payoff priorities and goals
• Avoid time crunches
• Finish long-term tasks while dealing with unexpected emergencies
• Avoid procrastination and get the important things done
• Stay organized, focused and productive
• Use innovative time management techniques to work smarter – not harder

Instructor: Steve Levinson, Ph.D., President, Behavioral Dynamics, Inc., Bestselling Author

• The real cause of poor follow through (Guess what? It’s not your fault!)
• The Follow Through Formula and how to apply it
• Practical strategies for following through
• Special tricks for completing unpleasant tasks
• How to adopt a Follow Through Mindset

Instructor: Chris Crouch, President, DME Training and Consulting

• Workplace Magic – Recognizing and countering several common illusions that create workplace chaos
• Workplace Logistics – Controlling the flow of paper and other incoming demands on your time
• Workplace Prioritizing – Learning how to make good decisions about what to do next
• Workplace Planning – Staying on top of your tasks and projects
• Workplace Drama – Effectively dealing with self-defeating behavior in the workplace

Instructor: Paul Birch, Founder, Visionjuice, Author

• What creativity is and what it is not
• About the brain and how it helps and hinders creativity
• About organisations and how they help and hinder creativity
• About yourself and how you help and hinder your own creativity
• A selection of tools and techniques that will allow you to enhance your creativity in all manner of situations
• How to think more creatively and innovatively

Instructor: Harrison Monarth, New York Times bestselling author, Founder, GuruMaker – School of Professional Speaking

• Know how customers think
• Know the one thing every customer wants
• Understand the perceptions the customer has of your product, service or company
• Learn to calm irate customers with effective language
• Use your vocal tonality to transfer a positive mood to customers
• Learn what the most admired companies do right for their customers
• Recognize the power of focus and how it applies to customer service
• Manage the emotions of customers for a superior experience
• Master effective conversations with customers
• Protect the reputation of your organization by taking charge of the customer’s experience
• Handle difficult customer service situations with success

Instructor: Kari Heistad, founder and CEO, Culture Coach International (CCI)

• The definition of diversity
• The business case for diversity
• Why companies are focused on capitalizing on the power of diverse teams
• How diversity impacts how people interact at work
• Key elements of diversity that are important to you
• How to work effectively with people who are different than you are
• Tips for working on diverse teams

Instructor: Dr. Paul Powers, Consulting Management Psychologist, Bestselling Author

• To identify the often-unseen but powerful variables that can trip up even the smartest job hunters,
• Why the traits and strategies that may make you effective on the job can work against you in your job hunt,
• Creative coping strategies to help you overcome each of the deadly dozen obstacles to effective job hunting,
• Why “working harder” isn’t always the best solution to a frustrating job hunt,
• How to build and maintain a positive, winning attitude during your job hunt that will lower your stress level and help you land a more rewarding job.

Instructor: Jane Cranston, Managing Director, ExecutiveCoachNY.com

• The various levels and kinds of job interviews and the demands of each
• How to anticipate and reply to common and difficult questions
• How to craft and deliver persuasive answers
• How to establish rapport with the interviewer, regardless of their personality or approach, through effective communication techniques
• How to prepare for an interview
• Proper business behaviour to optimize your interview success

Instructor: Debra Keenan, Founder, DKB Consulting

• How to determine your career sabotaging blind spots
• Top 10 career sabotaging behaviors
• How to develop a personal development plan to overcome your blind spots

Instructor: Paul Birch, Founder, Visionjuice, Author

• Learn what decision making is and what it is not
• Learn a simple six step process that enables you to cover all the bases
• Find out how to make sense of a messy world before approaching the decision
• Learn a selection of tools and techniques that will allow you to enhance your decision making in most situations
• Explore bad decisions and how to avoid them

Instructor: Nancy Flynn, Founder of The Business Writing Institute™ and The ePolicy Institute™, Bestselling Author

• The art of persuasive writing.  Motivating prospective employers to read your cover letter, review your resume, and interview you.
• Real rules of grammar, punctuation, and style. Eliminating common—and potentially costly—punctuation pitfalls and mechanical missteps.
• The professional writer’s three-step secret to grabbing and holding reader attention—from the first sentence to the last.
• Writing effective electronic cover letters and resumes.  Ensuring that e-mail correspondence is open and read—not ignored and deleted.
• Focusing your thinking and organizing your writing to promote your strengths, repackage your weaknesses, and position you as an ideal candidate for the job.
• Polishing, perfecting, and projecting a professional image on paper and online.
• Promoting “You, Inc.” Distributing your powerfully written resume and persuasive cover letter online via social media and in-person via one-on-one networking.

Instructor: Nancy Flynn, Founder of The Business Writing Institute™ and The ePolicy Institute™, Bestselling Author

• How to post, Tweet, and blog without getting fired, sued, or publicly humiliated.
• How to write Tweets and posts with impact—without exposing company secrets, triggering litigation, or losing your job.
• Why employees in the financial services and health care industries must be particularly mindful of social media use and content.
• Why you have absolutely no reasonable expectation of privacy when using your employer’s system to Tweet and post, network and blog.
• How—and why—employers monitor employees’ social media use—at work and home.
• Why it is essential to comply 100% with your employer’s social media rules and policies.
• How negative, defamatory, or otherwise harmful comments about your company’s people and products, financials and future could cost you your job—and land your boss in legal or regulatory hot water.
• Why rumors and gossip have no place in workplace social media.
• Why you should never use your SmartPhone (company-provided or personal) to transmit unauthorized photos and videos of your coworkers and company.
• Why business and personal networkers and bloggers must adhere to the rules of netiquette.

Instructor: Paul Gillin, Bestselling Author

• The Changing Rules Of B2B Marketing
• Overview Of Social Media Tools
• Learning By Listening
• Five Use Case Scenarios for B2B Social Media
• Lead Generation
• Profiting From Communities