Learning Management & Talent Development Insights
For 20 years, eLeaP® has helped organizations achieve excellence through learning, performance, & quality.
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Important Tips for Customer Service Representative Training
The relationship with your customers is one of the most critical elements of success. A strong, positive relationship means customer retention, growth, and profitability. A weak, negative relationship means losing market share to competitors, loss of perceived brand value, and major challenges. For organizations struggling to maintain a strong relationship with their customers, the answer […]
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How to Instill Brand Values in Your Customer Service Representatives
Your brand’s values form the pillars on which it is built. They should be embedded and visible in everything you do. That includes customer service. We know customer service representatives sometimes get a bad rep but the reality is that this can be a thankless job. However as the customer service rep is your first […]
