The eLeaP Intelligence Hub
Better decisions for quality, training, and performance.
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Outstanding Customer Service—Old and New Approaches
In the mid-twentieth century, sales staff (now more commonly known as “sales associates”) were trained to attend to customers’ individual needs and if required, to take as much time as needed to ensure their customers were finding everything. Is such old-style outstanding customer service really a thing of the past? And if not, how can […]
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Is Mobile Learning Stalled?
Despite the fact that the iPhone has now been on the market for more than a decade and during this time, smartphones of all kinds have taken off, several recent studies suggest that mobile learning has yet to gain the same traction as mobile entertainment and communications. A 2014 survey by the Brandon Hall Group […]
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Training in the Age of Virtual Simulation
In November, JetBlue announced that it would break away from historical practices in the American airline industry and begin a new in-house training program for pilots. In short, the budget airline announced that it planned to start recruiting potential pilots with no previous flight experience with the goal of training them from the ground up. […]
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How to Implement an LMS, Part 7: Final Steps
In this seventh article about How to Implement an LMS, it’s time to take a look at the remaining steps of implementation, which include Systems Integration, Course and Data Migration, User Acceptance Testing, and Going Live. Without further ado, let’s dive right in! Also, remember you can get a free consultation on how to implement […]
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How to Implement an LMS, Part 6: Roll-out Planning and Configuration
In this sixth article on the series of How to Implement an LMS, I’ll be diving into the details of the roll-out planning process. This is where the rubber really meets the road in your LMS implementation. It is also where failure is most likely to occur, and I’ll explain why. Get a free consultation on […]
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How To Implement an LMS, Part 5: Contract Review
Now that you’ve made it through the organizational analysis and vendor selection process, you’re still not quite ready to begin what most people think of as the implementation of the LMS. Before you start rolling it out in your company, you need to finalize the LMS contract, and this is where many companies let important […]
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How to Create an LGBT Inclusive Workplace
The Advantages of Inclusion Lesbian, gay, bisexual and transgender issues have come to the forefront of social consciousness, but many businesses seem to be lagging when it comes to creating a truly inclusive workplace. Discrimination barriers may have been broken down in many instances, yet there are still issues remaining. Often the problem is that […]
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Time for a Change: 9 Signs Your Training Videos Are Bad
The Training Video Impact Training videos are a fantastic learning tool for your employees. Whether you’re implementing leadership training or sexual harassment refreshers, videos are one of the best ways to improve your return on investment and ensure your employees are actually getting something from training. You want employees to be engaged, excited and interested […]
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8 Cool e-Learning Video Tools for 2016
Using Videos in e-Learning It’s no secret using videos in e-Learning, particularly to train employees is an excellent strategy. The use of videos adds a compelling layer to the instructional process that many learners find more interesting and engaging.
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Active Shooter Incidents in the Workplace
Following the San Bernardino shootings in early December, many workplaces increased security and started to take a long, hard look at their existing preparation for an active shooter incident. While no one wants to prepare for such an incident, being prepared has proven a valuable strategy for preventing active shooter incidents, ending them as quickly […]
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Understanding the Employers’ Role and the Cost of Sexual Harassment
The Economic Price of Sexual Harassment Sexual harassment in the workplace isn’t just a social issue—it’s economic as well. In 2013 then-mayor of San Diego, Bob Filner found himself at the end of a sexual harassment scandal. The mayor was sued by one woman for harassment and was also accused of numerous cases of improper […]
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Uncovering and Exploring Sexual Harassment In Today’s Workplace
The Modern Face of Sexual Harassment Sexual harassment in the workplace is a much more widespread problem than most employers, and even employees might realize. Sure, there have been strides made in preventing these type of issues in the workplace, but many American workers say it’s not enough. The U.S. Equal Employment Opportunity Commission defines […]
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