Course Listing by Workplace: Offices
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Contact Center: Beyond The Metrics
33 to 53 minutes
Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...
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Innovation Made Simple
42 to 61 minutes
Are your gears always turning? Do you have big ideas, but aren’t necessarily sure the...
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Inspiring Leadership – Create Opportunities For Growth
3 minutes
Are you helping your team members grow within their roles? Learn how one manager discourages...
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Twelve Angry Men: Different Kind Of Leadership
5 minutes
Often a leader emerges within a team, even if nobody is given the official title....
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Managing Conflict: Situational Conflict
12 to 16 minutes
Conflict is a normal part of work because businesses employ people who have diverse viewpoints,...
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Managing Conflict: Small Vs Large Group Conflict
10 to 14 minutes
In today’s corporate world, there are no “conflict-free” organizations. The leaders who understand this truth...
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Managing Conflict: The Role of the Facilitator
8 to 12 minutes
Leaders often deal with conflicts as they manage projects and navigate relationships. It therefore makes...
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Building Relationships: Interpersonal Relationships
10 to 14 minutes
The success of an organization is greatly dependent on how well the people within it...
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Interpersonal Effectiveness: Enhancing Listening Skills
7 to 12 minutes
Strong listening skills increase trust and respect from others. This video training explores how leaders...
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Responding to Violent Behavior or An Active Shooter: To The Point
14 to 23 minutes
Just like any other workplace emergency, surviving an incidence of workplace violence requires a good...
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Customer Service
22 to 32 minutes
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
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Emergency Planning: Emergency Action Drills – Playing Your Part
3 to 9 minutes
This microlearning program provides employees with specific facts on emergency planning and an employee’s role...