Course Listing by Workplace: Retail Stores
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Customer Service: Difficult Customers
6 to 11 minutes
The cost of getting a new customer is seven times more expensive than retaining an...
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Customer Service: Communication
4 to 9 minutes
89% of shoppers are reported to have stopped buying from online stores after they experienced...
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Bounce Back From Failure
15 to 19 minutes
People make mistakes at work and in their personal lives. It is important to learn...
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Digital Transformation: Transformation Of Customer Needs, Workforce Needs And Operations
12 to 16 minutes
Every organization operating in the 21st century has been affected in some capacity by the...
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Digital Transformation: Transformation Of Markets, Business Models, And Strategy
13 to 17 minutes
A new group of buyers has entered the marketplace. As this course shows, businesses that...
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Improving Customer Rapport
9 to 13 minutes
One of the most critical factors in cultivating successful business relationships is building customer rapport....
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Managing Upset Customers
11 to 15 minutes
Working with upset customers takes skill and finesse. With the right training, you can learn...
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Customer Service
22 to 32 minutes
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
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Come Back to Work Safely: Retail and Customer Service
31 minutes
This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided...
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Workplace Bullying Prevention Made Simple
5 to 15 minutes
Fifty percent of employees have either witnessed or have been a victim of workplace bullying....
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Workplace Ethics Made Simple
12 to 16 minutes
Workplace ethics is a serious topic. It involves laws and regulations that dramatically affect an...
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Customer Service – Observe The Difference In Every Customer
3 minutes
Every customer is unique; the key is to not treat every customer the same. This...