Course Listing by Workplace: Offices
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Managing When: A Team Member Is Late
3 to 8 minutes
What do you say to an employee who is late to work? Do you let...
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Managing When: Someone’s Not Doing What You Need
6 to 10 minutes
Working with an underperforming employee can be stressful. You want to discuss the problem without...
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Managing When: Generations Clash
6 to 10 minutes
When you have a diverse age range of team members, how do you get them...
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Managing When: You Want To Offer Praise
4 to 8 minutes
What do you say when you see an employee do a great job? A simple,...
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Workplace Stress
14 to 24 minutes
Stress is a natural part of life. According to the Center for Disease Control and...
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Customer Service: Difficult Customers
6 to 11 minutes
The cost of getting a new customer is seven times more expensive than retaining an...
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Customer Service: Communication
4 to 9 minutes
Effective customer service starts long before an employee picks up the phone or greets a...
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Close the Communication Loop
21 to 26 minutes
Change is hard, and many people are resistant to it especially at first. If you...
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12 Ways To Ruin An Online Meeting
29 to 51 minutes
Virtual meetings have become an everyday standard for many companies. Like in-person meetings, virtual meetings...
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Creative Thinking And Problem Solving
9 to 13 minutes
Effective leaders see problems as opportunities for growth and innovation. As this course shows, in...
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Business Power Skills: Customer Service
10 to 14 minutes
Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose...
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Improving Basic Selling Skills – Part 3
10 to 28 minutes
This is the final part of the three-part video series presenting sales skills from A...
