Course Listing by Workplace: Offices
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Managing When: There’s Conflict Between Team Members
5 to 9 minutes
Conflict among team members is inevitable, especially when people are passionate about their work. This...
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Managing When: People Are Wasting Time Online
4 to 8 minutes
A common challenge for the modern manager is employees wasting time on the internet; the...
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Managing When: Criticizing A Team Member’s Work
5 to 9 minutes
What do you say when you need to get an employee back on track from...
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Managing When: Setting Objectives
6 to 10 minutes
You need to keep all your team members aligned to the business goals, so what...
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Managing When: Conducting Interviews And Appraisal
5 to 9 minutes
When conducting an interview, interviewees often describe things in terms of “we,” or what their...
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Managing When: A Team Member Is Late
3 to 8 minutes
What do you say to an employee who is late to work? Do you let...
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Managing When: Someone’s Not Doing What You Need
6 to 10 minutes
Working with an underperforming employee can be stressful. You want to discuss the problem without...
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Managing When: Generations Clash
6 to 10 minutes
When you have a diverse age range of team members, how do you get them...
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Managing When: You Want To Offer Praise
4 to 8 minutes
What do you say when you see an employee do a great job? A simple,...
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Workplace Stress
19 minutes
Stress is a natural part of life. According to the Center for Disease Control and...
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Customer Service: Difficult Customers
6 to 11 minutes
The cost of getting a new customer is seven times more expensive than retaining an...
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Customer Service: Communication
4 to 9 minutes
89% of shoppers are reported to have stopped buying from online stores after they experienced...