Conflict among team members is inevitable, especially when people are passionate about their work. This course runs through a conflict between two team members and demonstrates some strategies to help solve their problems. The course demonstrates to managers why it’s important to not pick sides during a conflict, and how to take charge of the situation. This training shows how to help team members redirect their focus on problem solving to remove tension from the conflict. Use the conflict resolution strategies presented in this course to help your team work together to solve issues and prevent them in the future.

This course is part of the Managing When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own or used as a series.