What do you say when you need to get an employee back on track from poor performance? Employees will not respond well if they feel like they are being attacked. This course demonstrates how to deal with a performance issue in a productive manner. This course explores a communication strategy to keep the conversation more objective and less personal, thus diffusing any potential hostility the employee may feel. Learn how to present the facts, seek agreement that there is an issue, and set expectations and goals for a resolution. Utilize the information here and make providing feedback easier and more effective.

This course is part of the Managing When series on workplace communication. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide, so you can use this course in a group setting, and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.