What do you say when you see an employee do a great job? A simple, “great work” or “way to go” doesn’t offer the reinforcement and encouragement you might expect. This video presents different ways a supervisor should praise employees. This course details why, when, and how to properly offer praise to workers in a manner that encourages and motivates.
This course is part of the Managing When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.
Each vignette features narrative examples for employees to see the wrong and right way to handle a problem and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.