What do you say to an employee who is late to work? Do you let the first time slide? This training helps managers or those in a leadership role deal with employees that show up late to work. The video demonstrates how to handle the situation so it does not become a consistent problem, and finding out why the person is late and addressing it right away.
This course is part of the Managing When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.
Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points“ document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.