A common challenge for the modern manager is employees wasting time on the internet; the internet is especially challenging because you cannot always tell if employees are working or not. This course helps you focus on the underlying question; why is someone wasting time online? Often, the people who do so fall into two categories: those who do not have enough to do, and those who do not care enough to do their work. Learn how to address the real issues related to people spending time online in this course. The course demonstrates ways to deal with this issue, focusing on setting priorities and goals for employees. With these steps, you will combat not only the issue of your employees wasting time on the internet, but the root cause of the issue as well.

This course is part of the Managing When series on workplace communication. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide, so you can use this course in a group setting, and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.