Occupational Skills Training Courses
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Employee Motivation: Leading And Motivating Call Center Teams
15 to 17 minutes
Studies show call centers have an annual turnover rate of 30% to 45%. This training...
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Improving Basic Selling Skills – Part 1
12 to 30 minutes
This 3-part video series demonstrates a variety of sales techniques and presents them in an...
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Improving Basic Selling Skills – Part 2
12 to 30 minutes
This is the second in a three-part video series compiling sales techniques in an easy-to-follow...
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Improving Basic Selling Skills – Part 3
10 to 28 minutes
This is the final part of the three-part video series presenting sales skills from A...
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Customer Service: Skills Required
6 to 11 minutes
American companies lose over $62 billion each year because of poor customer service. Here is...
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Customer Service: Reasons To Excel
4 to 9 minutes
Did you know 88% of U.S. adults are willing to pay more for a better...
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Customer Service: Communication
4 to 9 minutes
89% of shoppers are reported to have stopped buying from online stores after they experienced...
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Customer Service: Difficult Customers
6 to 11 minutes
The cost of getting a new customer is seven times more expensive than retaining an...
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Customer Service – 10 Parts
28 to 38 minutes
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
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Customer Service – Cutting Corners
1 to 2 minutes
This course shows customer service reps how cutting corners becomes a damaging viral video, compared...
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10 Customer Wants In Addition To Lowest Price
3 minutes
Is the price the only factor when making a decision? Here are ten other customer...
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5 Stages For A Successful Negotiation
3 minutes
Depending on what you sell these stages could last any length of time between 5...