Occupational Skills Training Courses
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Understanding Customer Motivation in Sales
13 to 17 minutes
Making customers happy is the key to repeat business. This video training explores understanding customer...
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Improving Customer Rapport
9 to 13 minutes
One of the most critical factors in cultivating successful business relationships is building customer rapport....
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Employee Motivation: Leading And Motivating Call Center Teams
15 to 17 minutes
Leading and Motivating Call Center Teams: Employee Motivation Training About Course Call center environments are...
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Improving Basic Selling Skills – Part 1
12 to 30 minutes
This 3-part video series demonstrates a variety of sales techniques and presents them in an...
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Improving Basic Selling Skills – Part 2
12 to 30 minutes
This is the second in a three-part video series compiling sales techniques in an easy-to-follow...
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Improving Basic Selling Skills – Part 3
10 to 28 minutes
This is the final part of the three-part video series presenting sales skills from A...
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Customer Service: Skills Required
6 to 11 minutes
American companies lose over $62 billion each year because of poor customer service. Here is...
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Customer Service: Reasons To Excel
4 to 9 minutes
Did you know 88% of U.S. adults are willing to pay more for a better...
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Customer Service: Communication
4 to 9 minutes
Effective customer service starts long before an employee picks up the phone or greets a...
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Customer Service: Difficult Customers
6 to 11 minutes
The cost of getting a new customer is seven times more expensive than retaining an...
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Customer Service – 10 Parts
28 to 38 minutes
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
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Customer Service – Cutting Corners
1 to 2 minutes
This course shows customer service reps how cutting corners becomes a damaging viral video, compared...
