Occupational Skills Training Courses
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4 Quick Tips On Gaining More Referrals Than You Can Handle
4 minutes
Learn four easy ways to gain more referrals in this session. This microlearning features a...
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6 Phrases You Must Avoid When Speaking With The Decision Maker
3 minutes
There are certain phrases that are a real turn off for a decision maker. Learn...
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Deliver Rich and Engaging Presentations
23 to 28 minutes
Not everyone is comfortable giving presentations, but sometimes it is part of the job. This...
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5 Prospecting Mistakes to Avoid
4 minutes
A lot of tips on prospecting focus on what to do, these five tips focus...
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Customer Service: How to Excel
5 to 10 minutes
Customer service is how a company interacts with their customers. 76% of consumers believe the...
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Come Back to Work Safely: Retail and Customer Service
31 minutes
This training focuses on returning to work during the coronavirus (COVID-19) pandemic. The information provided...
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Come Back to Work Safely: Sales Teams
37 minutes
After having been shut down because of COVID-19, businesses are starting to reopen. This safety...
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Customer Service
22 to 32 minutes
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
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Contact Center: Beyond The Metrics
33 to 53 minutes
Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...
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Contact Center: Speaking The Language
34 to 59 minutes
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
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Managing Upset Customers
11 to 15 minutes
Working with upset customers takes skill and finesse. With the right training, you can learn...
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Understanding Customer Motivation in Sales
13 to 17 minutes
Making customers happy is the key to repeat business. This video training explores understanding customer...
