Occupational Skills Training Courses
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5 Stages For A Successful Negotiation
3 minutes
Depending on what you sell these stages could last any length of time between 5...
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Customer Service – The Invisible Customer
2 minutes
This video starts with an example of how a customer, when ignored by a store’s...
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Remarkable Customer Service
28 to 36 minutes
The key difference between a thriving company and a struggling company is their quality of...
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Customer Service – Are You With Me?
3 minutes
This microlearning features a recorded phone conversation demonstrating how frustrating it is for customers when...
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Customer Service – I’m Right, You’re Wrong
3 minutes
This microlearning provides an example of how engaging in an argument with a customer can...
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3 Useful Hints For Leaving Your Prospect A Voicemail
3 minutes
Want to get more of your voicemails returned? Here are three “must have” tips to...
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Tell Your Business Story
19 to 24 minutes
Does anyone really pay attention? When it comes to business presentations, many captive audiences tune...
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Legal Social Media at Work for Employees
10 to 22 minutes
Social media has become an integral part of daily life for tens of millions of...
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Patient Care: Treat ‘Em Like Dogs
14 to 24 minutes
This online training video educates viewers on the importance of customer care in the medical...
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A Mindset For Superior Service
23 to 43 minutes
Providing great customer service, for external and internal customers, requires a mindset for superior service....
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Improving Internal Customer Service
21 to 61 minutes
Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...
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Live Chat Etiquette
10 minutes
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
