Customer Service Training Courses
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Come Back to Work Safely: Sales Teams
37 minutes
After having been shut down because of COVID-19, businesses are starting to reopen. This safety...
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Customer Service
22 to 32 minutes
As you can imagine, customer service is critical in any sales or customer-facing position. Good...
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Contact Center: Beyond The Metrics
33 to 53 minutes
Just one unmotivated contact center: beyond the metrics, employees can affect the performance of the...
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Contact Center: Speaking The Language
34 to 59 minutes
Whether it’s answering a 911 call or assisting a disappointed customer who wants to return...
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Managing Upset Customers
11 to 15 minutes
Working with upset customers takes skill and finesse. With the right training, you can learn...
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Improving Customer Rapport
9 to 13 minutes
One of the most critical factors in cultivating successful business relationships is building customer rapport....
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Employee Motivation: Leading And Motivating Call Center Teams
15 to 17 minutes
Studies show call centers have an annual turnover rate of 30% to 45%. This training...
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Improving Basic Selling Skills – Part 1
12 to 30 minutes
This 3-part video series demonstrates a variety of sales techniques and presents them in an...
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Improving Basic Selling Skills – Part 2
12 to 30 minutes
This is the second in a three-part video series compiling sales techniques in an easy-to-follow...
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Improving Basic Selling Skills – Part 3
10 to 28 minutes
This is the final part of the three-part video series presenting sales skills from A...
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Customer Service: Skills Required
6 to 11 minutes
American companies lose over $62 billion each year because of poor customer service. Here is...
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Customer Service: Reasons To Excel
4 to 9 minutes
Did you know 88% of U.S. adults are willing to pay more for a better...
